Senior IT Support Engineer

Role: Senior IT Support Engineer

Location: Central London

Salary: Up to £40,000

Our client, a Managed IT & Microsoft Cloud Solution Partner is searching for an experienced and technically minded IT Support Engineer to join the team ASAP!

This is a fantastic opportunity to work within a growing team, at a company which is heavily focused on providing high level cloud solutions and support.

Role Overview

As an IT Support Engineer you will be responsible for providing L2 & L3 solutions for their clients, acting as a senior point of escalation and also being involved in project work.

Daily Responsibilities:

• Act as a key point of contact for escalations from the service desk
• Oversee the provision of support to multiple clients across various sectors.
• Hands on assistance with a range of exciting projects relating to Microsoft cloud solutions, virtualisation, disaster recovery, and more
• Ensure that SLAs (Service Level Agreements) are being met in an efficient and timely manner
• Act as a central point of contact between the service desk, clients, and projects department

Person Specification:

• Strong understanding around the M365 stack
• Good understanding of Networks
• Strong experience with Azure Virtual Desktop
• Strong understanding of Windows Servers (any versions)
• Previous experience working for a Managed Service Provider would be beneficial

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.