1st Line Support Engineer

Exellent opportunity to grow your IT skills - Bridgend - Hybrid working 3 days p/week onsite in Bridgend 

1st Line Support role - £23 - £26k & benefits & training

Intapeople are working with a well-established and thriving IT  Provider, who are recruiting for experienced 1st Line Service Engineers to facilitate growth.

Reporting to the Service Manager, and based at their Head Office you will form part of a revamped Service Department, with an emphasis on maintaining optimal service levels, adherence to published SLAs and offering industry leading support. 

Key Duties / Responsibilities will include:

Maintain an impeccable level of customer service and interaction for all support queries.
Adhere to all Service management, security and quality management principles.
Update support queries with comprehensive notes and time throughout your working day.
Update/manage customer documentation.
Provide 1st Tier technical support, answering inbound support queries and returning calls to
customers and other parties.

Must Have:
At least 1 years’ experience working for an IT helpdesk
Exceptional communication skills both verbal and written
Full and valid UK driving license

Nice to Have:

Hold an ndustry-based certification (CompTIA, Microsoft, ITIL etc.)
Experience with Windows-based desktops
Have experience with networking based technologies (DHCP, DNS etc.)

However, that's not all as this company will invest in your training and development. They are a forward-thinking company that seeks to champion emerging technologies. You will be given the opportunity to work towards Microsoft and other certifications, funded by our client.

Vendor specific product training will also be provided free of charge (plus others as required):

• Sophos Certification
• HP / Aruba Training
• Veeam / Acronis Training
• Gamma Technical Accreditation
• Datto Autotask & RMM Certification

While working with this company you will be exposed to and learn a range of the following tech: 

HPE server/SAN infrastructures
Hyper-V and VMware including clustered environments
All Windows Server/desktop operating systems including associated products (Microsoft Exchange etc.)
MS/Office 365 suite of products (Exchange, Azure, SharePoint, OneDrive, Teams)
Sophos suite of products (Sophos XG firewalls, all Sophos Central products including AV, Email, Encryption and MDM)
HPE/Aruba networking suite of products
Managed backup solutions primarily Datto, Veeam and Acronis
Hosted VOIP solutions primarily Gamma Horizon
LAN technologies including VLAN and routing
WAN technologies including leased line and MPLS connectivity

If this sounds of interest to you and you have excellent communication skills with an appetite to learn please apply now for more details, thanks!