ICT Apprentice (VAC-01313)

If you are passionate about IT and ready to take on a challenging yet rewarding role, then this is the opportunity for you! XE PAY Ltd is a leading provider of innovative point-of-sale solutions and they are on the hunt for an IT Apprentice to join their dynamic team in Birmingham.

You will play a crucial role in providing technical support to customers and internal staff. This is an excellent opportunity to kickstart your career in the IT industry while working with cutting-edge technologies. Within this role, you will interact with customers via phone, live chat, and email to understand and resolve their technical issues.

A typical day in the job:

- Resolving technical issues regarding customers' hardware, software, and networking

- Complete first-line and second-line support tasks - both internal and external utilising the internal ticketing system

- Take responsibility of customers issues and ensure they are fixed with a relevant time scale following service level agreements

- Communicate effectively with customers using the phone, live chat and email

- Support with password management & resets for internal staff

You will be working towards a Level 3 Information Communication Technician Qualification over the course of 15 months.

• Team Working
• Organisation Skills

• None required Other, grade None required (Desired)