IT Support Technician Apprentice

We are looking to recruit an IT Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As an IT Technician Apprentice your main roles and responsibilities will include:

- Becoming a valued part of the IT Support team

- Learning how to provide technical support

- Assisting in customer projects and support activities as skills allow

- Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship

- Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients

- Learning how to handle telephone support calls as well as incoming helpdesk emails

- Managing the helpdesk system, ensuring all calls are handled within appropriate SLA timescales in accordance with the clients contracts

- Manage the support ticket queue

- Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary

- Support all Microsoft systems within the company product line and update as required

- Run daily back-ups when required

You will be working towards a Level 3 Information Communication Technician Qualification over the course of 15 months.

• Team Working
• Organisation Skills

• None required Other, grade None required (Desired)