IT Support Technician Apprenticeship (VAC-01322)

As part of our busy IT support function, you will assist is delivering support to IT incidents for our customers via our ticketing system. These incidents can be Cloud, Software, Hardware and Network related. You will be supported by senior engineers as you develop your knowledge and skills.

We are looking to recruit an IT Support Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

Your main roles and responsibilities will include:

- Managing all incidents and IT support requests from receipt to resolution & closure

- Helping resolve IT/technical incidents for a range of devices (PCs, laptops, tablets, printers/scanners and interactive boards, etc.)

- Keeping accurate records of all site information using IT service management tools

- Providing excellence customer service to end users, such as staff & students

- Ensuring service level agreements are met

- Promptly completing any admin paperwork/documentation.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.

You will be working towards an Information Communications Technician Level 3 Qualification over the course of 15 months.

• Team Working
• Organisation Skills

• None required Other, grade None required (Desired)