IT Technical Support Apprenticeship (VAC-01311)

The role will involve providing 1st line support to our customers, logging calls, diagnosing and resolving Mobile Device issues, and updating customers on progress. You will be responsible for accurately recording and monitoring helpdesk incidents through to their successful conclusion.

The role will involve providing 1st line support to our customers, logging calls, diagnosing and resolving Mobile Device issues, and updating customers on progress. You will be responsible for accurately recording and monitoring helpdesk incidents through to their successful conclusion.

We have an induction and training programme that is designed to provide you with real-world skills using the most up to date Mobile Managed Services technologies, which will help to transform you into a highly-skilled Helpdesk Engineer, and an integral part of the OpalTec technical team.

In this job you will be required to;

- Manage the Helpdesk system, ensuring all inbound support calls and emails are handled within agreed Service Level Agreements

- Support mobile systems for both the company and clients

- Provide technical support to field operatives and mobile device users

- Carry out Operating System re-loads, Stage Devices for deployment

- Provide quality and assurance for our customers

- Be an ambassador for the OpalTec team in all interactions with clients & business managers

You will be working towards an Information Communications Technician Level 3 Qualification over the course of 15 months.

• Team Working
• Organisation Skills

• None required Other, grade None required (Desired)