Junior Incident Analyst
Role: Junior Incident Analyst
Location: Hursley OR Leicester, 5 days per week on-site
Working hours: Monday to Friday, 9-5pm
Salary: £30,000 - £38,000 per annum
Length: 12 months
Candidates must hold Active SC Clearance.
- To handle incoming technical support incidents requests and changes.
- Management of personal call queue ensuring calls are closed in a timely fashion.
- Provide updates and ensure ongoing customer communication is maintained.
- Resolution of calls ranging from simple password resets to complex server queries.
- Escalation of calls to 3rd Line Team as necessary.
- To work as part of a close-knit and highly skilled team of Engineers.
- Provide excellent customer service.
- Work with other internal teams (3rd Line Technical Delivery Teams Development Projects etc.)
- Perform software builds/re-builds on PCs and laptops as required.
- Fix hardware faults and install upgrades to client hardware.
- Company
- Jefferson Wells
- Location
- Hampshire, Hursley, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000 - £39000/annum
- Posted
- Company
- Jefferson Wells
- Location
- Hampshire, Hursley, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000 - £39000/annum
- Posted