1st / 2nd Line support

Apply Now

1st/2nd Line Support Engineer
Inside IR35
Warwick Based (On-Site)
6 Months

Key Responsibilities:

Responding to and resolving 1st and 2nd line support queries and incidents within agreed SLAs
Providing technical assistance and guidance to end-users regarding Microsoft 365 applications and services
Troubleshooting hardware, software, and network issues, escalating where necessary
Documenting support processes, procedures, and resolutions
Collaborating with other IT teams to ensure effective problem resolution and service delivery

Requirements:

Proven experience in providing 1st and 2nd line technical support
Strong knowledge of Microsoft 365 applications and services, including but not limited to Exchange Online, SharePoint Online, Teams, and OneDrive
Experience in troubleshooting hardware, software, and network issues
Excellent communication and interpersonal skills, with the ability to interact effectively with end-users at all levels
ITIL certification or knowledge of ITIL processes (desirable)

If you are interested please apply here or reach out to me directly on (url removed)

Apply Now