1st / 2nd Line support
1st/2nd Line Support Engineer
Inside IR35
Warwick Based (On-Site)
6 Months
Key Responsibilities:
Inside IR35
Warwick Based (On-Site)
6 Months
Key Responsibilities:
- Responding to and resolving 1st and 2nd line support queries and incidents within agreed SLAs
- Providing technical assistance and guidance to end-users regarding Microsoft 365 applications and services
- Troubleshooting hardware, software, and network issues, escalating where necessary
- Documenting support processes, procedures, and resolutions
- Collaborating with other IT teams to ensure effective problem resolution and service delivery
- Proven experience in providing 1st and 2nd line technical support
- Strong knowledge of Microsoft 365 applications and services, including but not limited to Exchange Online, SharePoint Online, Teams, and OneDrive
- Experience in troubleshooting hardware, software, and network issues
- Excellent communication and interpersonal skills, with the ability to interact effectively with end-users at all levels
- ITIL certification or knowledge of ITIL processes (desirable)
- Company
- Jumar Solutions
- Location
- Warwickshire, Warwick, United Kingdom
- Employment Type
- Contract
- Salary
- £200 - £250/day
- Posted
- Company
- Jumar Solutions
- Location
- Warwickshire, Warwick, United Kingdom
- Employment Type
- Contract
- Salary
- £200 - £250/day
- Posted