2nd Line Support Engineer

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2nd Line Support Technician

Up to £35,000 Kent

Are you a 2nd line engineer with at least 3 years of recent IT support experience?

Our client is a well-established MSP, and they are looking for a 2nd Line Support Technician to join their fast-growing team. The candidate will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team

General Skills & Experience:

• Administering and supporting the customer's infrastructure
• Delivering second line support
• Demonstrating the ability to troubleshoot and resolve complex issues
• Planning and recommending enhancements to ensure that IT capacity meets current and future business requirements in a cost-effective manner
• Customer site visits
• Complete proactive works, including but not limited to: Windows patching, network device firmware updates, setup of SNMP monitoring, documentation creation and review of Office365 secure score.
• New desktop and laptop setups, including other minor implementation works. This may be performed remotely or on the client site, depending upon the scope of works

Technical Skills:

• Handle escalated calls from first line Service Desk
• Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365
• Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken
• Administer backup and disaster recovery systems and processes
• Management of relationships with third parties and suppliers
• Keep operational documentation up to date
• Attend client sites for issue resolution and pro-active maintenance
• Out-of-hours and/or on-call working is periodically required
• Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clustering
• Good knowledge of Hyper-V and VMware ESX
• Experience managing Azure, primarily Virtual Machine Infrastructure
• Strong knowledge of Microsoft Exchange Server and Office 365 including Sharepoint and AzureAD.
• Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs
• Good Knowledge of backup and DR services (Backup Exec, Datto, Azure)
• Experience in managing Cisco switches and routers.
• Good knowledge of cloud telephony systems
• Knowledge of iSCSI/Fibre channel Storage Area Networks, such as EMC
• Knowledge of Windows Script Host/VBScript/ PowerShell
• Strong knowledge of Microsoft Windows 7-11

If you are interested please contact me ASAP for more information on (url removed)