Network Engineer Level 4 Apprentice
We are looking for a highly motivated Network Engineer looking to further their skills & knowledge in a busy environment. You will have the ability to complete the job to a high standard, but also ensure great customer satisfaction, with a positive attitude towards our organisation and our extremely highly valued clients.
Role
- Answering and dealing with 1st and 2nd line telephone support calls appropriately and where required dealing with problems via remote access software. Escalation of calls to 3rd and 4th line technical support where necessary
- Logging and documentation of regular backups for Customers with test restores
- Workshop repair work including PC and laptop repairs for
- Consumers and also server preparation and workstation repairs for contracted clients
- Documentation of all customer issues/cases into helpdesk system and following up of all open issues according to company acceptable service standards
- Adhering to company procedures for individual support tasks as highlighted in the company operations manual
- Visits to customers onsite where necessary to install or repair equipment belonging to customers
- Visits to contracted clients onsite to carry out scheduled maintenance visits
- Assessment of individual cases to determine whether site visits are necessary and where appropriate booking appointments in shared diary to complete these in a timely manner.
- Participation in on-call duties via a rota system to all out-of-hours support customers (Evenings and Weekends)
- Must be prepared to go through enhanced DBS check and MOD SC clearance
Training
The apprenticeship training is delivered through workplace learning and regular assessor visits. This training will teach you the knowledge, skills and behaviours set out in the Network Engineer Level 4 standard. On completion, the apprentice will receive Network Engineer Level 4 qualification. Functional Skills in maths and English may also be required depending on current level.
If the apprentice is successful in their role, there may be an opportunity to continue their career and training as a full-time team member.
- Apprenticeship Standard
- Network engineer (level 4)
- Training Provider
- YEOVIL COLLEGE
- Working Week
- 8 hour shifts. Days and shifts tbc.
- Expected Duration
- 30 Months
- Positions Available
- 1
- Closing Date
- Saturday, 15th June 2024
- Start Date
- Monday, 15th July 2024
Desired Skills
- IT skills
- Attention to detail
- Administrative skills
- Analytical skills
- Logical
- Troubleshooting
- Microsoft Office 365
- Anti-Virus and Backup
- Microsoft Office Desktop
Qualifications
- English GCSE or equivalent, grade Grade 9 – 4 / A* - C (Essential)
- Maths GCSE or equivalent, grade Grade 9 – 4 / A* - C (Essential)
- ICT GCSE or equivalent, grade Grade 9 – 4 / A* - C (Desired)
About the Employer
LABRINTH COMPUTERS LTD
Labyrinth Computers Ltd was founded in 1998 and is based in South West England. We offer Services and support to small and medium sized businesses, as well as professional services to The Defence Industry and not for profit organisations. We operate a supportive environment allowing for personal and professional development. We offer paid home study days and individual development plans based around areas of interest.
- Company
- LABRINTH COMPUTERS LTD
- Location
- UNIT 3, LUFTON HEIGHTS COMMERCE PARK, BOUNDARY WAY, YEOVIL, England
- Employment Type
- Higher Apprenticeship
- Salary
- £18,000.00
- Posted
- Company
- LABRINTH COMPUTERS LTD
- Location
- UNIT 3, LUFTON HEIGHTS COMMERCE PARK, BOUNDARY WAY, YEOVIL, England
- Employment Type
- Higher Apprenticeship
- Salary
- £18,000.00
- Posted