ICT HELPDESK APPRENTICE
This role provides Helpdesk support to the firm plus administrative assistance to the IT Department and requires an enthusiastic individual with a passion for IT.
Role
- Answering IT Helpdesk issues reported by phone/email ensuring all support requests are logged within SysAid ticketing system
- Assisting and managing IT requests and problems from staff through the IT Helpdesk
- Providing support in person to staff within the office
- Providing telephone and email support to staff working remotely.
- Assisting in maintaining and updating IT hardware Inventory
- Maintaining our high standards particularly regarding user communications and response times
- Escalating issues as and when necessary to others in the IT Department
- Resolving hardware and software issues on user software used by the firm (see list below of current software)
- Upgrading existing hardware and software which will include lifting and carrying boxes of supplies and/or equipment.
- Creating ownCloud links and USB drives as requested
- Assisting with current IT projects – there are a number of potential significant system upgrades in the pipeline and this role will be part of the IT project team supporting these
- Building and configuring user PCs (including hardware upgrades), on-going maintenance of user PCs and IT Equipment including involvement with scanner/printers
- Removal and archiving of closed client matter folders
- Printers troubleshooting
Other Duties:
- Assisting Facilities/Maintenance with staff moves including moving PCs, phones etc and associated patching (this may necessitate out of office hours/weekend working reflected in overtime)
- Assisting Facilities in the absence of the Facilities/Maintenance Operative
- Any other ad hoc tasks as requested by the IT Team
Training
- ICT (Information Communications Technician) Level 3 Apprenticeship Standard
- You will also receive full training and support from the Just IT
Apprenticeship team to increase your skills - Your training will include gaining a Level 3 IT qualification
- Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- 9.00am - 5.00pm, Monday to Friday.
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Monday, 3rd June 2024
- Start Date
- Tuesday, 4th June 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
Qualifications
- Math and English GCSE or equivalent, grade C/4 (Essential)
About the Employer
LEE & THOMPSON LLP
It’s not just the high quality or breadth of our legal advice that sets us apart. It’s our team’s ability to merge this expertise with a rigorous understanding of the industries our clients operate in and the ability to attend to the distinct personal, professional, commercial and financial interests of every individual. We’ve always adhered to this approach. And as a result, our lawyers are exemplary: exceptionally knowledgeable and attuned to the realities of our clients’ lives and businesses – attributes that make them highly valued and trusted advisors.
- Company
- LEE & THOMPSON LLP
- Location
- 80 Charlotte Street, London, England
Hybrid / WFH Options - Employment Type
- Advanced Apprenticeship
- Salary
- £18,000.00
- Posted
- Company
- LEE & THOMPSON LLP
- Location
- 80 Charlotte Street, London, England
Hybrid / WFH Options - Employment Type
- Advanced Apprenticeship
- Salary
- £18,000.00
- Posted