Receptionist and Schedule Coordinator Apprentice
The apprentice will assist patients in accessing appropriate services or health professionals, delivering excellent customer service.
They will provide friendly assistance to the practice team, patients and visitors in person, online and via telephone, and will maintain and implement clinical rotas and appointment configuration within EMIS Web.
Role
- Process relevant incoming online consultation requests from patients. This includes verifying patients, assigning to the appropriate person or group, and filtering out admin requests.
- Answer incoming phone calls promptly, within a maximum of 3 rings where possible, ensuring that all conversations and other non-urgent tasks are politely interrupted to pick up the call.
- Transferring calls or dealing with the callers request appropriately.
- Signpost patients to the correct service if appropriate.
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Process mail (both internal and external) and manage electronic document workflow.
- Data entry of permanent and temporary registrations and relevant patient information as required.
- Input data into the patient’s healthcare records as necessary.
- Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
- Manage all queries (including administrative queries) efficiently and professionally maintaining high standards of customer service.
- Support all clinical staff with general tasks as requested.
- Complete opening and closing procedures in accordance with the duty rota.
- Maintain a clean, tidy, effective working area at all times.
- Maintain Clinical Appointment Books and Schedules in coordination with the Patient Services Manager and Schedule Coordinator.
- Liaising with doctors, practice nurses and other practitioners regarding their appointments organisation.
- Preparation and maintenance of the OMNI rota; compiling and editing the Duty Doctors’ rota for the practice, allocating Doctors early and late surgeries.
- Prepare monthly timetables for registrars to ensure they have adequate tutorial and joint surgery sessions.
- Implement new Clinical Appointment Books as directed by the Partners and Patient Services Manager.
- Coordinate the booking of Locum GPs and other Clinical Practitioners as required in line with budgetary restrictions determined by the Partners and Business Manager.
- Monitor and maintain the required amount of online bookable appointments available on the system.
- Monitoring and reporting on appointment availability and uptake.
Training
The apprenticeship training is delivered through a combination of workplace learning and regular college attendance. This training will teach you the knowledge, skills and behaviours set out in the Customer Service Practitioner Level 2 standard.
On completion the apprentice will receive Customer Service Practitioner Level 2 qualification. Functional Skills in Maths and English may also be required depending on current level.
- Receptionist and Schedule coordinator
- Team Lead
- Patient Services Management
- Other Routes within the surgery (Clinical)
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- YEOVIL COLLEGE
- Working Week
- Monday, 8.00 - 13.00 & 14.00 - 17.00. Tuesday, 13.00 - 20.00 Wednesday, 8.30 - 13.00 & 14.00 - 17.00. Thursday, 8.30 - 13.00 & 14.00 - 17.00. Friday 8.00 - 13.00 & 14.00 - 16.00
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Friday, 28th June 2024
- Start Date
- Monday, 1st July 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE or equivalent, grade 4 - 9/A* - C (Essential)
- Maths GCSE or equivalent, grade 4 - 9/A* - C (Essential)
About the Employer
Langport Surgery
Langport surgery is one of 5 NHS contracted General Practices within the CLICK Primary Care Network. We care for over 13’900 patients within a boundary extending from Kingsdon to Fivehead and Othery to Kingsbury Episcopi. As a Receptionist and Schedule Coordinator, you will join over 70 staff including GPs, Trainee GPs, Advanced Nurse Practitioners, Emergency Care Practitioners, Mental Health Practitioners, Physiotherapists and Musculoskeletal Practitioners, Pharmacists, Dispensers, Receptionists and Secretaries to name a few. Each day at Langport Surgery brings new challenges with the variety of healthcare services we provide and the ever-growing needs of our patient population. As a team we are focused on continual improvement and the effectiveness of the services we provide. We encourage development within our team through regular information events and training days at the practice.
- Company
- Langport Surgery
- Location
- THE SURGERY, NORTH STREET, LANGPORT, SOMERSET, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £10,158.72
- Posted
- Company
- Langport Surgery
- Location
- THE SURGERY, NORTH STREET, LANGPORT, SOMERSET, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £10,158.72
- Posted