Senior Integration & Solution Architect

Job description

Job responsibilities

The Senior Integration and Solution Architect is responsible for the implementation, support and/or upgrade of complex EPR developments, developed applications, data sharing solutions and the Trust Integration Engine (TIE). The Senior Integration and Solution Architect coordinates the design, system validation, implementation and upgrade activities across developed solutions and venues of care, developing more complex aspects of the Trusts EPR systems.

Key Result Areas & Performance:

• To manage the development of complex solutions for the Trusts clinical applications and the TIE.
• To respond appropriately to operational issues as required.
• To document and maintain existing and new data feed requirements and work with third party suppliers / trust resources in process mapping, message mapping and integration testing for these feeds.
• To provide oversight and risk mitigation for interface activities with technical and third-party system interface engagement teams.
• To provide data conversion/migration expertise.
• To provide technical documentation such as reference materials, installation instructions, knowledge-based articles, and specifications related to developments and interface feeds.
• To manage the implementation of developed configuration changes to the trusts clinical applications.
• To manage the prioritisation of the delivery of developmental changes and system integration improvements by the Trusts Change Management Process.
• To provide solution functionality and integration expertise to Trust engagement teams; including, but not limited to, system domain (environment) strategy, regulatory, code/package management, optimisation and alignment to national and legislative standards.
• To provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
• To be proficient in the tools supporting implementation and on-going maintenance of the TIE and third-party applications as required.
• To provide 3rd line technical support for troubleshooting and performance analysis of developed and purchased applications, including the TIE.
• To define, monitor and report on Service Level Agreement (SLA) performance and work with vendors to ensure contractual SLAs are adhered to.
• To advise and assist the Programme Management Office resources during project implementations including but limited to resource, cost and delivery timescale estimations.
• To ensures change control processes are in place and adhered to by project teams and IT Department staff.
• To coordinate solution and venue engagement activities across programmes with technical teams to support environment/domain planning and management.
• To assist with the identification of efficiency improvements within the IT Depts services.
• To work with senior managers across the Trust to develop service improvements on an on-going basis.
• To identify technical and process needs, provide recommendations for appropriate solutions and contribution to ICT strategic planning.
• To contribute to IT Disaster Recovery planning.
• To represent the IT Department at both internal and external meetings.
• To stay current in on-going education offerings pertinent to role development and overall consulting skills.
• To establish and maintain policies and procedures to ensure successful operation of all clinical applications.
• To work in accordance with corporate and organizational security policies and procedures.
• To take appropriate action to prevent and report any compromises of security within scope of role.
• Responsible for participating in the 24-hour extended support service (on-call on a rota basis).

The post holder will:

• Provide technical team alignment to ensure teams are in sync regarding needs and upcoming activities.
• Successfully validate solutions and processes including the validation of integration between the EPR and other systems, across venues of care, as measured by absence of patient-safety and go-live issues.
• Ensure integration and development successful Go lives are delivered on time with high degree of trust acceptance and with well-integrated systems/solutions across venues of care.
• Ensure change control procedures are implemented and followed.
• Work closely with IT colleagues to achieve the overall aims of the department.
• Support the development and implementation of the IT Strategy.

Work force

The Senior Integration and Solution Architect will be responsible for:

• Line management of technical staff within the Solution Design and Integration function and the Graduate Trainee programme.
• The effective recruitment and selection of staff in line with the Trusts Recruitment Code and Recruitment & Selection Processes and Standards.
• Ensuring that staff are appraised annually, have clear objectives which link to department, care group or corporate objectives and a personal development plan.
• Ensuring accurate records are kept of all annual leave, study leave and sickness.
• Identifying training and development needs of staff in line with departmental and Trust Objectives and ensure all new staff receive core and departmental induction.
• Ensuring performance issues are dealt with in an appropriate and timely manner and follow the Trust's Disciplinary or Performance Procedures where formal action is necessary.
• Ensuring that working practice complies with the Trust's policies and procedures for Data Protection, Confidentiality and Health and Safety ensuring the environment in which you and your staff work is safe, clean and tidy
• Observing and continually promoting equal opportunities in compliance with the Trust's policies on Equality and Diversity and Dignity at Work.
• Developing team morale and motivation through effective personal leadership, ensuring views and decisions are communicated both up and down the management structure.

Participate in a combination of knowledge transfer and training initiatives to support both personal development and service enhancement.

Financial

The Senior Integration and Solution Architect will be responsible for the following:

• To ensure budget allocation is not exceeded in any one year for assigned budgets. Any planned expenditure needs to be reviewed and approved by the Associate Director of Clinical Systems Delivery.
• To be an authorised signatory against the IT budget as allocated by the Associate Director of Clinical Systems Delivery.
• To ensure compliance with Standing Financial Instructions.
• To deputise for the Associate Director of Clinical Systems Delivery.
• To provide cover for colleagues as appropriate.
• To assist in project work providing estimation and compliance tracking.

Partnerships

• Communications and Relationships

The Senior Integration and Solution Architect will have the following key relationships:

• Systems Team Manager
• Associate Director of Clinical Systems Delivery
• Associate Director of IT Programmes
• Deputy Director of IT
• Chief Information Officer
• Chief Consultant Information Officer
• Chief Clinical Digital Officer
• Senior Trust Managers and other ICT Managers
• Clinicians
• Clinical Advisory Group
• IM&T Strategy Steering Group
• IT Programme Manager & PMO Project Staff
• IT Customer Services Manager
• IT Infrastructure Manager
• IT Service Desk
• Information Governance Manager
• Desktop support and network support staff
• External suppliers (Cerner, Servelec)
• Trust application users
• CCGs and ICS

The Senior Integration and Solution Architect will provide specialist expertise and report directly to the Associate Director of Clinical Systems Delivery.

The post holder will:

• Translate and communicate expert technical advice to non-IT Specialists in a clear, concise and understandable manner.
• Develop good working relationships and provide specialist advice to colleagues across the Trust.

Person Specification

Qualifications & Training

• Master's Degree level or substantial equivalent experience.
• Evidence of continual professional development.

• IT related degree
• ITIL Qualification

Experience

• Extensive experience in healthcare computing, including significant experience of managing enterprise wide clinical systems or Integration Engines.
• Has participated in multiple phases of an integrated health system implementation.
• Good proven knowledge of integration techniques, interfacing protocols and messaging systems including: HL7, CDA or FHIR.
• Has previously engaged successfully in multiple implementation cycles.
• Experience of the Support, Management, Configuration & Build of Cerner Millennium.
• Good proven knowledge and an understanding of specialist ICT technologies including TCP/IP, DNS, DHCP, Microsoft Active Directory, Database technologies (e.g. SQL Server, Cache).
• Experience of the use of UCERN for determining roles and responsibilities in delivery of Cerner Millennium
• An excellent understanding of the patient journey and the key challenges Trust clinicians face with respect to use of systems.

• NHS Experience
• Experience writing and reviewing NHS Policy documents and developing Standard Operating Procedures (SOPS)
• Experience managing a team within a healthcare environment

Knowledge & Skills

• oIn-depth knowledge of Build & Configuration of Cerner Millennium including the use of DCWs.
• oHas strong supplier facing presentation and facilitation skills.
• oAdvanced computer skills, including Microsoft Office suite.
• oExecutes key responsibilities with minimal oversight.
• oEnsures change control processes are in place and executed.
• oAble to function autonomously in role.
• oProvides troubleshooting support across solutions and venues to engagement team.
• oAble to quickly assess complex situations and provide practical and effective solutions.
• oExpert knowledge of EPR systems.
• oKnowledge and experience of large System deployment within a healthcare environment.
• oA track record of delivery within budget and timescales.
• oHigh level understanding of NHS systems and environments
• oTrack record of innovation with an ability to inspire and lead the implementation of change.
• oProven knowledge of designing and managing highly secure and complex systems.
• A working understanding of PRINCE 2 Project Management Methodology
• Project plans, manages and controls to budget and time.
• A working understanding of ITIL Service Management and Methodology Processes.
• Excellent problem solving and high-level negotiation skills
• Excellent motivational and line management skills.
• A willingness to accept responsibility and provide leadership in a high-pressure environment.
• Able to work with all levels of managers and prioritise own workload.
• Attention to detail.

• Understanding and knowledge of IT Strategy
• Knowledge and understanding of application architecture

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

Lewisham High Street

London

SE13 6LH

https://www.lewishamandgreenwich.nhs.uk/