2nd Line Engineer

Are you an experienced 2nd Line Engineer looking for your next venture? Do you want to work for a leading IT solutions business, that not only values it's staff, but also offers a comprehensive benefits package? We have the perfect opportunity for you!

Lloyd Recruitment Services is working with a superb company on the outskirts of Maidstone who are in search of a 2nd Line Engineer to join their growing team.

What's in it for you?

• Competitive salary
• 32 days holiday allowance
• Freshly prepared lunches by an in house chef
• Modern office facilities with ergonomic desks
• Wellness events
• Recreational outdoor spaces (so you can take a break from the computer screen!)
• Eyecare scheme
• Employee Assistance Programme with access to trained Counsellors
• Refreshments and free fruit
• Contractual sick pay
• Free parking (must be a driver due to location)

About the role:

• You will play a crucial role as an experienced member of the technical team. From providing ticket support on the Helpdesk, to engaging in project work, and handling hardware maintenance tasks, this a busy and varied role where no two days will be the same!
• As a 2nd Line Engineer, you will also relish the opportunity to impart your technical knowledge to others and mentor junior engineers. Your professional, respectful, and proactive approach to customer service will be key in ensuring clients receive top-notch support.

Responsibilities:

• Provide ticket support on the Helpdesk, engage in project work, and handle hardware maintenance tasks
• Attend client sites for prescheduled projects and reactive troubleshooting
• Mentor and support junior engineers, imparting technical knowledge
• Demonstrate a logical and methodical approach to troubleshooting
• Make recommendations to clients for system improvements and upgrades
• Fulfil other duties in line with business needs

Required skills:

• Proficiency in Windows Server (Apply online only) and Windows Desktop XP-12
• Familiarity with Hosted Desktop and Cloud computing
• Experience with Terminal server farm setups
• Office 365 tenant setup and administration expertise
• VMWare/Hyper-V administration knowledge
• Strong networking capabilities (DNS, routing, switching, etc.)
• Knowledge of VoIP, preferably with 3CX

Desirable skills and experience:

• Exposure to Cisco/Draytek firewalls
• Support experience with Apple products
• Group Policy administration skills
• Cabling survey and installations experience
• Exposure to Ubiquiti/Cisco Wireless technologies
• Previous experience working in a Managed Service Provider (MSP) environment
• Recognised accreditations (MCP's, CompTIA, Apple)

Person specification:

• A logical and methodical approach to tasks
• A willingness to learn and teach
• Excellent documentation and communication skills
• High standards of customer service
• A personable and approachable nature
• Keen attention to detail

If you feel you would be a valuable asset to the business, then apply today!

Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities.