Client Services Director

Head of Client Services Opportunity

Lynx Recruitment is currently working with a global creative and media agency who are looking for an experienced Client Director to join their team. You will have the opportunity to work in a huge range of industries and with some of the biggest brands across the globe.

In this role, you will be a trusted advisor to clients, ensure client satisfaction, optimise resourcing, and identify growth opportunities. You'll adapt processes for profitability, lead internal coordination, and drive collaboration. Additionally, you'll contribute to new business pitches, showcasing the agency's capabilities to secure new opportunities.

Key responsibilities of this role include:

• Lead and develop the Account Management Team to boost productivity, revenue and growth
• Oversee financial processes, including budget management, invoicing, and reporting, to ensure accuracy and compliance
• Foster strong client relationships through regular communication, feedback, and strategic guidance
• Identify growth opportunities within existing clients and drive revenue growth
• Manage a high-performing team, stepping in for agency-client relationships as needed

About the candidate:

• Must be degree educated with either a minimum of a 2:1 or Merit
• 9+ years managing paid media accounts
• Extensive Performance Marketing Leadership across various channels and experience optimising media campaigns
• Ability to develop media strategies, influence clients and build strong relationships

Applicants must be degree-educated within an IT or Business-related field.