Telecoms Customer Support Provisioning Apprentice
Working as part of a small team in an enthusiastic environment, you will be responsible for taking first calls, along with setting up customer services and arranging for solutions to be installed, keeping them up to date all the way through the process. You will need to be understanding and organised and happy to take on several projects at a time.
Role
- Telephone and Communications Provisioning
- Speaking with customers on the phone as well as suppliers
- Telephone customer service
- Project managing the provision of services with each customer from start to finish
Training
Customer Service Practitioner Level 2 Apprenticeship Standard:
- Much of your training will take place at the employer’s offices in Cirencester, with occasional additional training taking place at Cirencester College
- A comprehensive set of training resources are available from the employer, and salary increments will follow as training and understanding is followed and demonstrated
- This is the perfect way to gain the experience and confidence you would need to further your career in Customer Service
- We understand that sometimes office, customer facing environment can be daunting however we will be here to support you fully
- We are looking to recruit an apprentice who will migrate into a full-time position in the Customer Support Provisioning team. They will become a valuable member of the team with opportunities for progression through the business
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- CIRENCESTER COLLEGE
- Working Week
- Monday - Friday, 09:00 - 17:30, with one hour lunch.
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Friday, 3rd May 2024
- Start Date
- Monday, 20th May 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Creative
- Initiative
- Patience
- Negotiation Skills
Qualifications
- English GCSE or equivalent, grade 9-4/A*-C (Desired)
- Maths GCSE or equivalent, grade 9-4/A*-C (Desired)
About the Employer
MAINSTREAM DIGITAL LTD
Mainstream Digital is a Telecoms, IT Services and Cyber Security Services Managed Services Provider, with over 30 years of trading. Leading with Customer Service as means of winning and retaining clients. We benefit from a good reputation for Consultative approach and customer service, which we want to retain and grow
- Company
- MAINSTREAM DIGITAL LTD
- Location
- CALLIDUS HOUSE, 202-204 CIRENCESTER BUSINESS PARK, LOVE LANE, CIRENCESTER, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £14,820.00
- Posted
- Company
- MAINSTREAM DIGITAL LTD
- Location
- CALLIDUS HOUSE, 202-204 CIRENCESTER BUSINESS PARK, LOVE LANE, CIRENCESTER, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £14,820.00
- Posted