IT Helpdesk Support Engineer Apprentice
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Role
- Act as first point of contact on the helpdesk, responding to customer enquiries efficiently and effectively
- Update tickets in real-time to ensure SLA deadlines are met
- Set up computers for new users
- Set up user accounts and profiles on computers
- Provide a high level of customer service through telephone conversations and remote dial-in sessions
- Undertake auditing of processes on our database via checklists and the creation of documentation for helpdesk solutions
- Coordinate with team internally to escalate cases where necessary.
Training
L3 Information Communication Technician (ICT) apprenticeship – 18 months + EPA – Standard: ST0973
PROFESSIONAL RECOGNITION This apprenticeship is recognised for entry onto the register of IT technicians confirming SFIA level 3 professional competence and those completing the apprenticeship are eligible to apply for registration
Blended on/off the job training and location to be confirmed.
Potential career routes/progression once apprenticeship completed: Support Technician, Help Desk Support, First Line Support, Office IT Technician, IT Support Analyst, IT Support Officer, Maintenance Support Technician, Data Centre Support Technician, Cyber/Security Support.
Career prospects at MirrorSphere once apprenticeship completed:
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ACTIVATE LEARNING
- Working Week
- Number of Hours: 40 Start Time: 09.00am Finish Time: 06.00pm 1 hour for lunch Days TBC
- Expected Duration
- 18 Months
- Positions Available
- 2
- Closing Date
- Friday, 17th May 2024
- Start Date
- Saturday, 1st June 2024
Desired Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Desire to learn
- Patience & Empathy
Qualifications
- Maths and English GCSE or equivalent, grade 4/C (Essential)
- Windows Operating Systems Other, grade - (Essential)
About the Employer
MIRRORSPHERE LTD
MirrorSphere are a Managed IT Services Provider with particular specialties around Cloud Technologies, Data Management and Migration. Established in 2007 and based in North Oxfordshire we offer complete end-to-end Managed IT Services, encompassing IT Support, consultancy advice, technical expertise and training, software licensing, hardware purchasing and maintenance and have built up an impressive client portfolio that we are very proud of. We are hands on, flexible and personable which has helped us to form long-lasting relationships with our clients, retaining their loyalty, reducing customer costs and driving operational efficiency. We have developed, grown and evolved due to our customers’ requirements and remain at the forefront of technology.
- Company
- MIRRORSPHERE LTD
- Location
- BLOXHAM BUSINESS CENTRE, BARFORD ROAD, BLOXHAM, BANBURY, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000.00
- Posted
- Company
- MIRRORSPHERE LTD
- Location
- BLOXHAM BUSINESS CENTRE, BARFORD ROAD, BLOXHAM, BANBURY, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000.00
- Posted