IT Solutions Technician Apprentice Level 3
Role
Service Desk
o Provide a single point of contact for our employees and confidence that we are actively addressing their IT issues.
o Deliver an outstanding customer experience by focusing on our employees' needs and providing timely resolutions with clear and regular communication.
Desktop Services
o Provide support for employees with their hardware, software and peripherals. [NL1] [PT2]
o Understand the critical needs of the business and escalate urgent issues to minimise the impact to the business and employee productivity.
Infrastructure and Security
o Provide support to Compute and Storage infrastructure services to resolve incidents, problems and assist with implementing change.
o Perform day-to-day activities and checks as part of the on-going maintenance of the assigned services. Ensure that they are carried out in a timely manner and a forward schedule of maintenance and upgrade is implemented.
o Undertaking cyber incident response, analysis, and remediation activities.
Applications
o Provide support to the Business Applications team, including but not limited to components of the Deltek ERP suite.
o Provide support to the Project Applications team for Engineering Applications.
Training
- Level 3 award as IT Solutions Technician.
- As an apprentice, you will be supported to attend college (Newcastle) through virtual/block or day release to achieve your IT Solutions Technician qualification.
- You will also be part of our internal 2-year 'develop your future' training programme and will receive regular support and training throughout your employment.
- If applicable, we would also support you in applying for professional memberships.
- It is expected, that upon completion, apprentices will progress professionally within the role with the option to undertake an alternative higher level qualification, apprenticeship or professional membership / chartership.
- Apprenticeship Standard
- IT solutions technician (level 3)
- Training Provider
- GATESHEAD COLLEGE
- Working Week
- Monday - Friday: 9.00am - 5.00pm (working hours may vary). Most employees within Mott Macdonald will usually work 2 days from our offices and 3 days at home (this may vary).
- Expected Duration
- 36 Months
- Positions Available
- 1
- Closing Date
- Friday, 31st May 2024
- Start Date
- Monday, 2nd September 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Number skills
- Team working
- Initiative
Qualifications
- English GCSE or equivalent, grade Grade 4 or C (Essential)
- Maths GCSE or equivalent, grade Grade 4 or C (Essential)
- 5 GCSE GCSE or equivalent, grade Grade 5 or B (Desired)
About the Employer
- Company
- MOTT MACDONALD LIMITED
- Location
- Time Central, 6th Floor, 32 Gallow Gate, Newcastle, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £17,350.00
- Posted
- Company
- MOTT MACDONALD LIMITED
- Location
- Time Central, 6th Floor, 32 Gallow Gate, Newcastle, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £17,350.00
- Posted