IT Service Desk Analyst

Are you passionate about transforming IT challenges into opportunities? Are you excited about being at the forefront of technology trends? Do you believe in the power of exceptional customer service?

Major Recruitment are thrilled to be partnering with their prestigious client in Leeds to recruit an IT Service Desk Analyst to join their team on a permanent basis in Leeds. This is an exciting opportunity for somebody in an IT role that is now looking to join a business that can help develop and progress their career further!

The successful IT Service Desk Analyst is responsible for providing first line technical support to internal staff. The IT Service Desk Analyst will also be a key contributor to the ongoing maintenance and ownership of the service catalogue, major incident management (MIM), problem, and change.

Key Responsibilities as an IT Service Desk Analyst:

• To provide the companies service desk services in the form of first line support.
• Working alongside other Service Desk staff to ensure Desk coverage is maintained at the Head Office.
• Delivers triage services to effectively prioritise business issues.
• Effectively resolves and manages issues.
• Administers and monitors the service desk tooling appropriately.
• Effectively manages Major Incidents, Problems, and Changes within the operational environment.
• Fosters positive relationship with key business stakeholders and drives service engagement across the business.
• Maintains currency on new technologies and technical practices, and provides direction on what emerging IT technologies and methods should be introduced, integrated, and assimilated within Symington's IT.

Skills required to be an IT Service Desk Analyst:

• Driving License and Vehicle is essential for this vacancy.
• Demonstrable process experience and responsibilities.
• Effective understanding appreciation of IT security, infrastructure, and networking.
• A desire to attain relevant certifications such as ITIL, CCNA, MTA, MCSA, VCP, etc. are beneficial but not essential.
• Great problem-solving skills.
• A passion for continuous improvement and development both personally and professionally.
• A desire to continually learn, develop and excel fulfilling a variety of versatile functions within Information Technology.
• Strong IT acumen, including cross-domain knowledge.
• Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to non-technical colleagues.

In return for your work as an IT Service Desk Analyst:

• A competitive salary between £22,000 and £26,000
• 25 Days Holidays & Bank Holidays
• Free Parking
• Pension Contribution
• Progression opportunities available!

INDHB