1st Line Support

1st Line Support Consultant, Kidlington, £20,000 - £25,000
  
Our client are a leading IT Managed Service provider in Oxfordshire and
are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Consultant to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to clients.
The ideal candidate will already have experience of working in a Managed Service environment, be proactive and have impeccable communication skills, with a proven track record of problem solving, and providing first-class customer service.
Responsibilities:

• Deliver an exceptional standard of customer service
• Provide 1st Line Support via remote tools and telephone to customers
• Logging tickets, liaising with 2nd and 3rd line Support Consultants when needed
• Liaise with 3rd party vendors
• Prioritising workloads and complete service desk tickets in line with SLAs
• Ensuring documentation is accurate

Required Skills:

• Exceptional verbal and written communication skills
• Exceptional customer service skills
• Can do attitude, and willingness to learn new skills
• Windows Desktop Operating Systems
• Windows Server, Microsoft 365, Active Directory user administration
• Good time management skills
• Confident and assured, and able to operate under pressure
• Hardware Support (Dell, HP and Lenovo)
• RMM tools
• A full driving licence

Desirable Skills:

• At least one years in a similar role
• ITIL foundation

  
MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven’t heard back in this time your application has been unsuccessful at this time.
MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles