Problem Manager /3rd Line Lead

A leading technology focused manufacturing company, who's product widely services a huge section of the major global industries, are looking for a Problem manager/3rd Line support Lead.

As Problem Manager and 3rd Line Team lead , you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of the managed service portfolio and managing a team of driven individuals.

To be considered for the Problem manager position, you will need experience of :

• An IT service desk.
• 3rd Line support
• Problem/incident Management
• Managing a team of 5 or more people
• Desktop, Networking, Server experience.
• ITIL V4 or v3

Benefits include:

• Base up to £47k
• Bonus - paid Quarterly
• Flexible hours
• Remote working (2 days)
• And much more