Appointment Co-ordinator /Call Handler
Job summary
Our main focus is the treatment and care of NHS patients with a wide range of eye problems, from common complaints to rare conditions that require treatment not available elsewhere in the UK. The volume and variety of conditions treated by our clinicians means that they have a unique range of skills and knowledge.
To work in the contact centre to provide booking service to patients making outpatient appointment, registering referrals, agreeing appointments with patients and ensuring information is recorded accurately on the relevant systems.
Main duties of the job
To register patients on the Patient Administration System
To undertake booking of appointments in accordance with procedures, discussing with all patients a choice of date and time.
To check all referral letters that are received in the Department. Ensure that the outpatient registration is entered on the Patient Administration System and the referral letter is forwarded to the relevant service within the agreed time frame.
To cancel and rebook patient appointments, following the guidelines issued by the relevant service.
About us
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
- Salary including High-Cost Area Supplement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport links
- A range of attractive benefits and discounts
- Access to Blue Light Card and other NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Job description
Job responsibilities
The post holder will be a member of the trusts Booking & Contact Centre team reporting to the Contact Centre Manager. You will be required to work closely with:
- Consultant surgeons and their teams
- Lead nurses
- Administrators
- Medical secretaries
- Assistant General Manager for Booking and Access
- Other operational management colleagues
To manage the first appointment bookings for designated services, providing a professional, comprehensive and efficient service to the Trusts outpatient clinics based at City Road and its associated satellite units.
To manage all GP referrals through the e-Referral System.
To promote a positive image of the Trusts outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.
To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.To ensure adherence to the Trusts Access Policy at all times.
To work as part of a large administrative team and provide cross- cover as and when required.
Person Specification
Education / Qualifications
- Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications. Evidence of continuing education and development
- Ablility to work independently and take responsibility for day to day workload
- Excellent oral and written communication and interpersonal skills
Knowledge/Skills/abilities
- Administrative experience
- Understanding of the challenges of implementing healthcare technology
- MS Office IT software packages (eg MS Excel, Word).
Experience
- Experience of effectively supervising a team Experience of working in a multi-disciplinary team Experience of working in a busy and demanding customer facing role Administrative experience Awareness of NHS performance targets
- Ablility to work independently and take responsibility for day to day workload
- Two years Administrative experience,Experience of working in a busy and demanding customer facing role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Moorfields Eye Hospital NHS Foundation Trust
Address
Kemp House
City Road
London
EC1V 2PD
https://www.moorfields.nhs.uk/work-for-us
- Company
- Moorfields Eye Hospital NHS Foundation Trust
- Location
- London, United Kingdom EC1V 2PD
- Employment Type
- Permanent
- Salary
- £27948.00 - £29468.00 a year
- Posted
- Company
- Moorfields Eye Hospital NHS Foundation Trust
- Location
- London, United Kingdom EC1V 2PD
- Employment Type
- Permanent
- Salary
- £27948.00 - £29468.00 a year
- Posted