SPA Administrator
Job summary
We currently have excellent opportunities for a full time band 3 administrator within our Single Point of Access team. The team accepts referrals county wide seeking support for emotional well-being, mental health support, and Austim & ADHD assessments. The successful candidates will be welcomed into a busy, motivated, and efficient team.
Main duties of the job
The post is diverse and has several components, answering incoming calls to the team, handling and coding email referrals using MS Outlook and email queries uploading referrals to patient's electronic patient records, generate outcome letters/emails for processing and support the clinical staff with queries and administrative support.
About us
COVID-19 Vaccination
We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Job description
Job responsibilities
Key Responsibilities:
- Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
- Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with (dealt with) effectively and appropriately, or escalated to senior staff member if appropriate
- Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, or correspondence, within agreed time limits.
- Manage and maintain an efficient administrative system on behalf of others.
- Work without supervision and ensure urgent situations are addressed swiftly.
- Ensure workload is managed and prioritised appropriately.
- Establish and maintain electronic filing systems.
- Type letters generated by the service
- Input generic data into organisational systems or in-house records. Printing of simple reports ie training records or basic clinical info
- Support the telephone rota
Person Specification
Qualifications
- qualification in administration NVQ level 2-4
- 1-2 years administrative experience
- Excellent IT skills
- has experience of working in NHS
Experience
- Experience of working successfully in a team
- Examples of being part of successful team work
Skills
- Administrative skills
- Administrative skills in healthcare
Knowledge
- Able to communicate clearly and thoughtfully in various contexts
- Examples of communication being used effectively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
NELFT North East London Foundation Trust
Address
Maidstone Studios
New Cut Road
Maidstone
ME14 5NZ
https://www.nelft.nhs.uk/
- Company
- NELFT North East London Foundation Trust
- Location
- Maidstone, United Kingdom ME14 5NZ
- Employment Type
- Permanent
- Salary
- £22816.00 - £24336.00 a year
- Posted
- Company
- NELFT North East London Foundation Trust
- Location
- Maidstone, United Kingdom ME14 5NZ
- Employment Type
- Permanent
- Salary
- £22816.00 - £24336.00 a year
- Posted