IT Apprentice
Role
The apprentice technical support role will be based in the technical support team at NetSupport.
NetSupport develops software solutions to lots of different types of customers from large car manufacturers and supermarkets to Schools and even home users.
As part of this service, we need to provide support to our customers that have purchased our solutions.
The technical support team provides this service to new, evaluating, and existing customers.
This is a busy team that provides a support service to our customers via Phone, email and a live chat system.
The Technical Support team consists of around 10 staff based in the UK office and 3 in the US.
The apprentice role includes the below responsibilities :
- Ensuring all communications with customers are logged on our support helpdesk system
- Responding to customers' questions
- Setting up different environments to test customers' issues across multiple platforms Windows, ChromeOS, macOS, iOS and Android (training on each platform will be provided)
- Managing and prioritising their own case load
- Working with other departments within the company on support items
Optional areas:
- Attend trade shows with the sales team to provide support
- Perform online product demos and training to new and existing customers
Training
On the apprentice’s successful completion of the End-Point Assessment (EPA), the apprentice will receive the following:
Level 3 IT Solutions Technician Apprenticeship Certification
This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.
The classroom training for the IT Solutions Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.
When the classroom training takes place will be agreed at the Induction meeting between employer, Apprentice and JBC Skills Trainer/Mentor. We advise a bi-monthly approach to each module.
Full days will be required on the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home. The class sizes are small (Max 10 learners) so that discussions and assessment can take place between apprentices, peers, and trainers.
The 4 IT Solutions Technician Modules are:
- Methodologies and Principles (5 Days)
- IT Core (5 Days)
- Software or Hardware (5 Days) - Depending on the pathway taken and agreed at the start
- Security and Legislation (5 Days)
May lead to a permanent position at the end of the apprenticeship.
On completion of this Level 3 IT Solutions Technician Apprenticeship progression routes available to learners include:
- Level 4 Software Developer
- Level 4 Network Engineer
- Level 4 DevOps Engineer
- Level 6 Digital and technology solutions specialist (Integrated degree)
- Apprenticeship Standard
- IT solutions technician (level 3)
- Training Provider
- JBC SKILLS TRAINING LIMITED
- Working Week
- Monday - Thursday 09:00 - 17:30, Friday - 09:00 - 17:00.
- Expected Duration
- 16 Months
- Positions Available
- 2
- Closing Date
- Monday, 17th June 2024
- Start Date
- Monday, 24th June 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Qualifications
- English GCSE or equivalent, grade C/4 or above (Essential)
- Maths GCSE or equivalent, grade C/4 or above (Essential)
About the Employer
- Company
- NETSUPPORT LTD
- Location
- NETSUPPORT HOUSE, TOWNGATE EAST, MARKET DEEPING, PETERBOROUGH, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £12,313.60
- Posted
- Company
- NETSUPPORT LTD
- Location
- NETSUPPORT HOUSE, TOWNGATE EAST, MARKET DEEPING, PETERBOROUGH, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £12,313.60
- Posted