2nd Line Support

Location: AL7
Salary: £37,000
 
Job Title: 2nd Line Support Engineer
 
Location: Welwyn Garden City (3 days in the office, 2 days remote)
 
Are you an experienced IT professional looking for a dynamic role in a supportive environment? We are seeking a skilled 2nd Line Support Engineer to join our team in Welwyn Garden City, playing a crucial role in supporting our clients both via cloud and on-premises solutions.
 
Responsibilities:
 

• Hyper-V and VMware Expertise: Deployment, troubleshooting, and configuration of vitalised environments.

 

• Active Directory Mastery: Proficient in troubleshooting, configuring, and administering Active Directory, including group policies, backups, and domain controllers.

 

• O365 Proficiency: Deploy Intune, manage SharePoint, set rules, and troubleshoot Exchange to ensure seamless operations.

 

• Client Support: Provide exceptional support to clients, both remotely and on-site, ensuring their IT infrastructure runs smoothly.

 
Requirements:
 

• Proven experience in 2nd Line Support roles.
• Strong expertise in Hyper-V and VMware technologies.
• In-depth knowledge of Active Directory, including group policies, backups, and domain controllers.
• Proficient in O365, with the ability to deploy Intune, manage SharePoint, and troubleshoot Exchange.
• Excellent troubleshooting and problem-solving skills.
• Effective communication skills for providing top-notch client support.
• Ability to work collaboratively and independently.
• Flexible to work 3 days in the office and 2 days remotely.