Support Engineer - 24x7 - 2nd / 3rd Line Support

Support Engineer – 24x7 – 2nd / 3rd Line Support

Experienced 24x7 Support Engineer to join a new operations team. Providing 2nd/3rd line support engineer with patching experience.  You will play a crucial role in maintaining and enhancing IT infrastructure, ensuring optimal performance and reliability.  This is working in the defence and security industry so there are exciting projects coming live all the time.

Responsibilities will include:

Incident Management: Respond to and resolve complex incidents. Provide efficient and timely solutions to maintain high service levels. Manage P1 communications and technical incident calls if required.

• Patch Management: Regularly test and patch systems and software to ensure security and functionality. This includes scheduled maintenance and ad-hoc tasks.
• Monitoring and Troubleshooting
• Documentation
• Communication
• Continuous Improvement

You will have extensive, recent commercial IT Support, covering 2nd line and 3rd Line duties.  Technologies include but not limited to:

• Windows 10 /11
• Office 365 suite
• Windows Server 2016 to 2022
• Active Directory Administration
• VMware Horizon, ESXi & vSphere
• Enterprise Cloud Platforms – Azure/AWS
• Mobile Device Management Solutions
• Software/Hardware Infrastructure Patching
• End User Hardware - Laptops/Thin Clients
• Enterprise Backup Solutions
• Anti-Virus Solutions
• Networking Fundamentals
• SharePoint Administration
• ITIL qualified

This is an excellent MSP with offices in Stoke On Trent,  going from strength to strength. You would be joining a newly created team so a great time to join and be part of the journey!!!

Working autonomously under your own initiative but in a collaborative company, someone who is proactive and likes working to ITIL best practice.  

Due to the nature of the business this would suit someone who currently holds Security Clearance, or be able to obtain SC clearance, with a view to obtaining DV clearance. The role will require someone who can drive due to the 24 x 7 element and shift patterns.  

The client offer training and career development.