IT Support Administrator

IT Support Administrator  

Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. They are currently looking for an IT Support Administrator to join their team based in Southend.

To be considered for this role you must have strong presentation, communication administration and organisation skills with a keen eye for detail and advanced knowledge of Microsoft Office applications.

Responsibilities

Support

• 1st & 2nd line IT support alongside a UK based team
• Desk setups, machine replacements, moves and changes
• Raising IT support tickets and ticket assignments
• Remote site support using industry standard tools
• Home worker remote support
• Local site support – Southend-on-Sea   Travel to remote sites when required

Reporting

• Provide monthly/weekly reports using standard tools to the IT team  
• Provide monthly internal Business reports where required

 General

• Carry out IT project work as assigned.
• Work within the company vision and values

Accountabilities

• Support all users alongside the UK IT team and MSP’s.
• Southend site local IT support.
• Help maintain core system uptimes.
• Company asset administration.
• IT system and asset reports.
• Respond to support calls within current SLA’s.

Skills & Experienced required

• Organisational skills
• Attention to detail
• Excellent communication, verbal, written and presentation
• Self-motivated
• Ability to multitask
• Communicate with users at all levels
• Hosted Telephone Systems         
• MS SQL
• Office 365 administration

Benefits

• Royal London Pension - 5% employer contribution
• Death in Service Scheme after probation - 4 times salary
• Maternity - 21 weeks full enhanced maternity pay; this is inclusive of Statutory Maternity pay. Plus, after the employee has returned from Maternity Leave for 3 months, a 10% bonus will be paid, (with a commitment to work for 6 months plus)

**     A DBS Enhanced Disclosure is required for all applicants **

If you have all the skills above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel on (phone number removed) or forward your CV to (url removed) or (url removed)