IT Support Engineer

Our client is enhancing their IT structure to align with their new parent company. In this period of transformation, they are seeking an IT Support Engineer to take a leading role in managing the day-to-day IT operations.

This role is crucial for maintaining the IT services uninterrupted while the IT department focuses on strategic integration projects. You will be the primary contact for all IT-related inquiries, providing support across three depots to 170 staff members.

• Act as the primary support for day-to-day IT operational issues, freeing up the IT Manager to focus on strategic IT restructuring.
• Manage, configure, and set up new hardware and software, including laptops, smartphones, tablets, and phone systems.
• Ensure robust knowledge of Microsoft Office applications and Android OS to resolve issues efficiently.
• Maintain user setups and permissions with a basic understanding of Windows Server and Active Directory.
• Handle IT inquiries with promptness and escalate complex issues with detailed information as needed.
• Maintain documentation related to IT issues and resolutions to ensure continuity and efficient problem-solving.
• Support ongoing IT infrastructure and systems improvements, adapting to new processes and technologies introduced by the company.

• Proven track record as an IT Support Engineer or similar role, with a focus on managing day-to-day IT operations.
• In-depth knowledge of Microsoft Office and Android OS.
• Fundamental knowledge of Windows Server and Active Directory.
• Good troubleshooting, diagnostic, and problem-solving skills.
• Strong communication skills and a patient, supportive approach to IT support.

• High attention to detail.
• Excellent organisational and time management skills.
• Ability to work independently and prioritise tasks in a dynamic environment.
• Strong interpersonal and customer service skills.

• A degree in Computer Science, Information Technology, or related field is preferred.
• Relevant certifications in IT systems management are advantageous.

• Occasional travel between company depots may be required.
• Some after-hours work may be necessary to support system updates and maintenance.

By joining this client, you will play a key role in a critical period of transition and growth. They offer a dynamic work environment with opportunities for professional development and career advancement. Your contributions will directly impact the effectiveness and integration of the IT operations.

The Package

• Salary £30,000 - £32,000 depending on experience
• Monday to Friday – 8:00am – 4:00pm
• Initially a 6-month contract
• Southend Based
• Holiday entitlement
• Onsite parking

For more information on this role please contact Sophie Barnes at One to One Personnel.