Apple (MAC) Support Engineer

Your role primarily involves managing and supporting (1st/2nd line) macOS environments using tools such as Jamf Pro, Jamf Protect, Jamf Connect, Deep Freeze, and Intune.

Additionally, you'll need familiarity with productivity and collaboration tools like Google Workspace, Microsoft 365, Zoom, Slack, Microsoft Teams, and TeamViewer. Key responsibilities include providing technical support to users, troubleshooting various issues, administering user accounts, documenting and managing incidents, responding to user queries via phone, email, or tickets, diagnosing problems, providing remote desktop support, conducting training, participating in ongoing training, performing routine maintenance updates, documenting standards and configurations, facilitating knowledge transfer, creating and maintaining platform documentation and training materials, and providing onsite support when necessary.

Knowledge and Experience:

• Minimum of 1-year experience with the tools and services mentioned above.
• Designs creates and maintains current and new processes.
• Continuously learn, adapt, and enhance your skills with the technologies we support.
• Experience in downloading and deploying patches
• Understanding of current macOS, Jamf, iOS
• A high level understand of Windows Desktop Operating systems configurations
• Basic scripting tools knowledge, Command Shell Script
• Strong troubleshooting skills to including logging of issues and root cause analysis
• Strong communication skills, required to present to leadership at all levels
• Strong English Skills - both written and spoken