Customer Service Specialist Level 3 Apprenticeship
Role
Key Responsibilities:
• Develop an understanding of the business, its values and service culture and uphold this through the services provided
• Understand and adhere to organisational policies and procedures
• Operate efficiently; in a highly organised and professional manner as the primary point of contact for multiple Partner Service Professionals
• Liaise with current Partner Service Professionals to maintain strong, long-lasting relationships
• Monitor the performance of services against the predefined KPIs and report to Account Managers underperforming services before they become an issue
• Address or redirect Partner Service Professionals queries to Account Managers/relevant teams in a timely manner (e.g. queries regarding service use, development and online portal management)
• Support Account manager in the scheduling and provision of Quarterly/regular reports highlighting the overall service performance in line with service delivery and contract requirements and timelines
• Through engagement with Partner Service Professionals identify and communicate to Account managers opportunities to upsell new services and grow the service delivery with existing partner services
• Deal confidently and professionally with challenging client requests and escalate requests that cannot be met, in a timely manner
• Operate within Data Protection; GDPR and organisational requirements by respecting and treating all data in strictest confidence.
• Coordinate with multiple internal colleagues to ensure consistent service delivery and advice
• Supporting Account Managers and wider Commercial team in providing support to multiple clients concurrently, meeting challenging deadlines
• Demonstrate a high level of personal organisation and administrative support
Training
•To achieve apprenticeship framework (Functional Skills, NVQ and Technical Certificate) within the specified time frame for Customer Service Specialist Level 3
• Attend the apprenticeship induction programme
• Attend all of the training sessions for the programme whenever necessary, 6 hours off the job training per week
• Undertake any other required development work as part of the apprenticeship programme as requested
Career progression to the right candidate.
- Apprenticeship Standard
- Customer service specialist (level 3)
- Training Provider
- BARNSLEY COLLEGE
- Working Week
- 30 hours or more per week. Days and shifts tbc.
- Expected Duration
- 15 Months
- Positions Available
- 1
- Closing Date
- Monday, 17th June 2024
- Start Date
- Monday, 8th July 2024
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE or equivalent, grade 4 (Essential)
- Maths GCSE or equivalent, grade 4 (Essential)
About the Employer
- Company
- PREVENTX LTD
- Location
- MEADOWHALL BUSINESS PARK, CARBROOK HALL ROAD, SHEFFIELD, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £9,984.00
- Posted
- Company
- PREVENTX LTD
- Location
- MEADOWHALL BUSINESS PARK, CARBROOK HALL ROAD, SHEFFIELD, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £9,984.00
- Posted