Apprentice Information Communications Technician (ICT)
Protech is a Lincolnshire-based IT support company, providing services to our long-standing customers across the UK. We are looking for an IT apprentice to join our growing team. This role offers you the opportunity to develop knowledge and skills around network equipment, cyber security best practices, desktop support and customer relationships.
Role
Duties will include, but will not be limited to:
- 1st line Helpdesk support to our customers and professional first point of contact on faults
- Troubleshooting and diagnosing faults.
- Providing IT support remotely and onsite for customers as required.
- Recording information and producing documentation relating to fault calls, change requests, and general enquiries.
- Contributing to new customer projects and installations.
Providing PC, desktop and end user support remotely via an RMM tool. - Testing, building and configuring network equipment.
- Escalating complex calls to relevant Engineering members.
- Take on additional duties as deemed appropriate to the role and business
Training
- The Apprentice will work towards their Apprenticeship Standard in Information Communications Technician Level 3
- The successful candidate will be assigned a dedicated assessor who will provide support and guidance throughout the course. This is a Day Release programme which means you will attend Lincoln/Newark College, 1 day per week, term time only. This will fall within your contracted working hours.
Course outline:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1
- Permanent position available on successful completion of the Apprenticeship.
- We will support you as you grow within your role, with the potential to progress in future to specialist positions such as Network Engineer, Cyber Security Specialist, etc.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- LINCOLN COLLEGE
- Working Week
- Monday to Friday , 8.30am to 5.30pm
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 28th May 2024
- Start Date
- Monday, 2nd September 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Analytical skills
- Logical
- Team working
Qualifications
- English and Maths GCSE or equivalent, grade A*/9 - C/4 (Essential)
- 3 additional subjects GCSE or equivalent, grade A*/9 - C/4 (Desired)
About the Employer
PROTECH COMMUNICATIONS LIMITED
Protech has been providing Network support services since 2006. Since then, the company has grown to provide Network management, Cyber Security, Compliance assistance, and desktop support, among many other services. As a Managed Service Provider, we are proud to deliver our customers with excellent, high quality services, across many industries.
- Company
- PROTECH COMMUNICATIONS LIMITED
- Location
- THE ELMS, CHAPEL ROAD, OLD LEAKE, BOSTON, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,600.00
- Posted
- Company
- PROTECH COMMUNICATIONS LIMITED
- Location
- THE ELMS, CHAPEL ROAD, OLD LEAKE, BOSTON, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,600.00
- Posted