ICT Service Desk Apprentice
The Service Desk Apprentice is at the beginning of the ICT journey. A developmental role which through both formal and informal training, will progressively increase in responsibility towards the delivery of a Service Desk function to agreed service levels, performance indicators, targets and objectives as determined by Service Level Agreements.
Role
- To undertake training as deemed fit for the role
- To be shadowed/mentored by other members of the ICT team to enable knowledge transfer
- To meet agreed milestone of development and to seek to increase in confidence and ability in provisioning ICT service delivery
- Assist in the problem solving ICT Service Desk incidents and service requests
- Developing to perform ICT Service Desk function to ITIL standards and Service Levels
- Support the ICT Service Desk for the day to day delivery of all Company and Client services
- Respond to Service and Incident Requests as allocated to you or reassign as necessary
- Maintain an accurate Configuration Management Database (CMBD)
- Complete appropriate administrative functions including configuration, process and operational documentation and maintenance of Service Desk information
- Ensure that all ICT functions achieve standards appropriate to underpin the delivery of the Company’s strategy and service delivery
- Undertake effective communications with staff, service users, councillors, trade unions, partners and other stakeholders in accordance with Company policy
- Keep aware of ICT developments and innovation, consider their relevance to the Company’s ICT strategy, and make recommendations on exploitation as appropriate
- Carry out all other roles or task that are consistent with the level of this post or that fall within the scope of the role thereby ensuring that the overall business and operational priorities of the client are delivered in a timely and effective manner
Training
Information Communications Technician Apprenticeship Standard Level 3, which includes:
- Functional skills in maths, English and ICT (if required)
- You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.
Potential for permanent employent for the right candidate
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday - Friday 9.00am - 5.30pm
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Thursday, 23rd May 2024
- Start Date
- Friday, 24th May 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- Math and English GCSE or equivalent, grade C/4 (Essential)
About the Employer
PUBLIC SECTOR PARTNERSHIP SERVICES LTD
PSPS is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council and has main offices in both Spalding, Manby and Boston alongside several Customer Access Points. PSPS provides a range of front and back office services to our Local Authority clients and our mission is that ‘Together, we will provide high quality professional services, which achieve outstanding performance, satisfaction and confidence for our customers, communities and colleagues’. PSPS is focused on Service Delivery, Transformation, Engagement, People and Performance.
- Company
- PUBLIC SECTOR PARTNERSHIP SERVICES LTD
- Location
- The Hub, Mareham Road, Horncastle, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £22,000.00
- Posted
- Company
- PUBLIC SECTOR PARTNERSHIP SERVICES LTD
- Location
- The Hub, Mareham Road, Horncastle, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £22,000.00
- Posted