1st Line Support Engineer

IT Support Engineer - Kent - Onsite - £30,000 per annum + excellent benefits

Overview:

An excellent opportunity has arisen with a large MSP based in Kent for a 1st Line Support Engineer to be responsible for ensuring all IT Systems are up and running and providing users with a high level of customer service. You will take ownership of incidents and requests assigned to you and manage them through to resolution.

Role & Responsibilities:

• Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems and networks.
• Setting up accounts for new users.
• Repairing and replacing equipment as necessary.
• Testing new technology.
• Administering Microsoft 365.
• Undertaking ad-hoc projects as instructed by the IT Manager and Management Team.
• Maintaining and updating technical documentation regularly

Essential Skills & Experience:

• 2+ years’ experience in a 1st/2nd line support role
• Good knowledge and experience of ITIL Best Practice
• Knowledge and experience of working with support of MS AD, MS exchange, MS 365, Windows 10, VPN
• Passionate about IT and providing customer service

Overview:

• £28,000-£30,000 depending on skills and experience
• 24 days holiday + bank holidays
• Workplace pension scheme
• Internal Trainings
• Company Events