Software Support Technician

Role: Software Support Technician
Location: Southampton

Salary / Rate of pay: £18-30,000pa DOE

We're seeking an Software Support Technician with outstanding communication and problem-solving abilities to join our dynamic support team. In this role, you'll be pivotal in assisting customers with their support queries, from logging service calls to troubleshooting software and process-related issues

What's in it for you?

• The chance to join a vibrant, rapidly expanding company.
• Opportunity for growth and professional development.
• Competitive salary based on experience.
• Company pension, on-site parking, and private medical insurance

Why choose our Client?

Our client is a medium sized, multi-national supplier of ERP software solutions that has had continued growth throughout the UK, Australian and US markets. They are now looking for skilled candidates to join the team and assist in their plans to enter new territories and maintain their success.

What's involved?

• Logging service calls and directly engaging with customers.
• Troubleshooting software and process-related issues.
• Documenting solutions.
• Potential involvement in upgrades, installations, development, and customer training.

What you need:

• Understanding of business and system processes.
• Strong ownership mentality towards product and issue resolution.
• Ability to multitask and prioritise tasks according to severity.
• Excellent problem-solving skills.
• General IT knowledge, including Microsoft Applications, servers, browsers, and remote desktop connection.
• Exceptional communication skills, both verbal and written.

Desirable Skills:

• Experience with ERP/business systems and applications. (e.g., Priority, SAP, Epicor, MS Dynamics, NetSuite, Sage, Winman).
• Understanding of Sales, Purchasing, Manufacturing, MRP, Financials, Bookkeeping or Stock.
• Experience working in a support desk environment.
• Understanding of SQL/SQL databases.

Click Apply Now and one of the team will in touch to discuss this Software Support Technician role in Southampton.

Consultant: Sonny Hudson

Job Number: (phone number removed) / INDCOM

Job Role: Software Support Technician

Location: Southampton

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.