ServiceNow Specialist (SC/DV Security Cleared)

ServiceNow Specialist (SC/DV Security Cleared)

Polar Recruitment are currently recruiting on behalf of one of the worlds' leading IT Services providers for a ServiceNow Specialist to implement ServiceNow ITSM at a prestigious customer site.

ServiceNow Specialist responsibilities

• As part of the implementation project team, build and deliver solutions
• Completion of enhancement/new functionality requests
• Build Service Catalog items & workflows
• As requested, lead aspects (e.g. demos/training/solutions) of the overall development to deliver successful outcomes for the customer.
• Assist ServiceNow admin support if required
• Coach/mentor more junior colleagues
• Produce high quality documentation

ServiceNow Specialist skills & experience

Essential;

• Active Security Clearance at SC/DV level, and able to attain DV level clearance.
• Experience of maintaining and developing ServiceNow ITSM
• ServiceNow development experience (Business Rules/Client Scripts/Workflows/Form Design/UI Actions/Service Portal etc.)
• Scripting experience
• Strong knowledge of ITIL
• Familiar with Agile/Waterfall
• Excellent written & verbal communication skills

Desirable;

• ServiceNow certification
• Experience of other ServiceNow modules/applications (CSM/HRSD/FSM).
• ServiceNow integration experience
• Virtual Agent development

The ServiceNow Specialist will be rewarded with an exciting role with a global lead in the IT Services space, along with excellent career advancement opportunities including access to a large library of training courses & accreditations to support personal and technical development.

In addition to an attractive salary, the ServiceNow Specialist will also enjoy a comprehensive benefits package including Private Medical & Health Insurance, Company Pension Scheme, Income Protection, 23 days Holiday rising to 25 days, Life Insurance, and will also have access to on-site facilities including a Gym, Café, and Costa Coffee. Some flexible (hybrid) working will also be available after initial training.