NHS 111 Clinical Advisor

Job description

Job responsibilities

You will be responsible for assessing callers with a wide spectrum of clinical conditions; advising them on home care management, next steps and referring them on to further care when appropriate. The computer-based clinical decision system will facilitate and support the advice given.

IUH / NHS 111 clinical advisors are required to work as part of a multidisciplinary team within the service provided by providing high-quality, evidence-based healthcare to the immediate needs of the patient.

You will demonstrate a commitment to a high-quality service, excellence in clinical practice and continuous professional development, which are all integral to the role and the development of the service.

Principal duties and responsibilities:

Receive requests for assistance, treatment or care at IUH / NHS 111 call centres. This includes front-ending of calls, clinical validation and assessment and provision of support and advice to other call-handling staff (via clinical advice line).

Interact with individuals using telecommunications. You will manage the calls in a controlled, professional and courteous manner, treating all patients with compassion, empathy and respect. You will receive calls from patients, carers, colleagues, other healthcare professionals and undertake an assessment of presenting concerns using a CDSS.

Communicate effectively in a healthcare environment with colleagues as well as callers to the IUH / NHS 111 service. You will need to adjust the way you communicate to fit their knowledge and deal with callers with empathy and understanding. You will accurately record and check or amend details on the call logging computer system as well as verifying caller responses.

Assess an individuals health status, using clinical knowledge, probing and advanced communication skills in order to make decisions on the most appropriate action and provide effective homecare advice to callers. You will facilitate the patient pathway through primary, secondary, community and tertiary care. This may need you to retrieve and reconcile information about an individuals medication escalating appropriately as necessary.

Communicate risks to health, wellbeing and safety to a range of individuals and advise how the risks can be prevented, reduced or controlled - ensure safe and effective evidence-based healthcare advice is offered, using a CDSS or another clinical support system. Use negotiation skills when necessary to establish agreement with patients on appropriate course of action to take for level of care determined. Where possible assist patients in the correct use of primary care and emergency care services and other healthcare related organisations.

Support the safeguarding of individuals following local protocols and standards. You will relate to others in ways which support rights, inclusion and wellbeing of individuals, supporting individuals to keep themselves safe.

Contribute to the effectiveness of teams. Work as part of a multi-disciplinary team, actively contributing to service improvements where appropriate. You will assist new members of staff, and provide appropriate clinical advice and support to colleagues on care practices, delivery and service development within your scope of practice. Provide cover for sickness, bank holidays, annual leave of other health advisors and work flexibly across sites as required by the service.

Act within the limits of your competence and authority i.e. work within the parameters of your own skills and knowledge, maintaining an awareness of service and practice developments. Adhere to all organisational procedures, protocols and other relevant memoranda as appropriate

Make sure your actions reduce risks to health and safety by maintaining a tidy office/call centre at all times, cleaning equipment before use and supporting the maintenance of equipment by reporting any faults as per local procedures. Adhere to health and safety policies and report incidents, risks, complaints and compliments identified through Datix or via line manager.

Comply with legal requirements for maintaining confidentiality by maintaining strict confidentiality to all issues concerned with the service and adhere to requirements of the Data Protection Act 1984, Freedom of Information Act, Information Governance and Caldicott Principles.

Promote the rights and diversity of individuals including promoting culture which values and respects the diversity of all individuals and their capacity to exercise their rights in the work setting.

Make use of supervision i.e. participate in regular supervision in line with local guidelines in order to continually improve your performance and gain support following difficult calls.

Develop your own knowledge and practice - this includes reflecting on your practice, and taking opportunities to improve your practice and apply learning in the workplace. You will maintain professional and clinical competence through mechanisms of continuing professional development.

Monitor your own work practices You will ensure you remain up to date with new information and system changes. You will attend meetings, mandatory training and system updates as requested by managers. You will participate in regular performance reviews with managers as appropriate to individual scope of practice.

Undertake coaching or mentoring and behave as a role model as appropriate in the development of health advisor and clinical triage consultation.

Provide supervision to other individuals including peers, health advisors and service advisors to support their ongoing development.

Person Specification

Qualifications

• Registered Nurse or Paramedic

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website.

Employer details

Employer name

Practice Plus Group

Address

Cavendish House

Teesdale Business Park

Stockton-on-tees

Yorkshire

TS176QY

https://practiceplusgroup.com/our-jobs/join-our-team/