NHS 111 Clinical Advisor/New enhanced rates
Job summary
This is an excellent opportunity to build on yourNursing or Paramedic experienceand to continue to deliver outstanding patient care without the physical demandof acute work.
What your typical day looks like
- You will be working with patients and providing them withtelephone triageusing the NHS Pathways systems.
- In 111 we get calls about pretty much anything, henceno two-days will be the same.However, youwill receive a lot of support from the software systems as well as your team.
- You will be able toplan your working hoursto fit with your lifestyle and log off when your shift is over. You will know your start and finish time.
- You will report into the Clinical Team Leader and Clinical Leads,have regular 1:1 meeting. You will benefit from coaching, mentoring and development plans to support your career aspirations.
Here at Practice Plus group we valuework life balance and create bespoke rota patternsto fit around yours needs as we together provide the highest standards of healthcare to our patients.We offer flexible working including hybrid or homeworking opportunities.
We have exciting news:we are introducing a new red zone weekend rate(from Fridays 18:00 to Mondays 7:00am) of£28 per hour, and it will go live as of 1stof February 2024. We offer competitive rates, equivalent to band 7 and band 8a. Typically, a Clinical Advisor could earn anywherebetween £47,400 to £54,140 working full time equivalent of 38.5 hours per week.
Main duties of the job
You`ll be trained on NHS Pathways systems, a recognisable licence that you`ll receive on completion of training. Our two training options are:
- Full-TimeMonday-Friday (9am-5pm) for four weeks
- Part-TimeTues, Weds, Thurs (6pm-9.30pm) and Sat-Sun (9am-5pm) for five weeks
You must be able to attend every training day. This is followed by a further eight weeks support before you can be signed off to work on your own. Post training, you will work your bespoke shift pattern,we offer part-time of full-time hours ranging from 16 - 38.5 hoursper week.
We are looking for:
- UK Registered Nurse (NMC) or Paramedic (HCPC) with appropriate post-registration acute Primary Care experience.
- Excellentlistening and communicationskills, with good IT and keyboard skills.
- A realpassionfor providing outstanding patient care, with a commitment to making the most of continuous learning withina well-structured, well-supported team.
You`ll receive:
- Pay:£22.39 per hour(7am-11pm) and£25.46 per hour(11pm-7am), with further pay enhancements of£28.00 per hourwhen workingbetween Friday 18:00 to Monday 7:00am
- Any training hours will be paid at£22.39 per hour
- 25 days annual leave, increasing with service up to 28 days per year + bank holidays.
- Full control over your working hours, with guaranteed regular breaks and as muchflexibilityas we can provide plus potential forhome working.
About us
- Practice Plus Group benefits includingcompany pension scheme, life assurance, cycle to work scheme, retail discounts,and anemployee assistance programme for you and your family.
- Be in the run for Integrated Urgent Care Healthcare Hero Awards, with recognition prizes to themed occasions, charity days,a fantastic range of social events+ the option ofovertime to boost your earnings.
- A strong, stable infrastructure to ensure comprehensiveclinical guidance, support and safety, with excellent opportunities forongoing career progression
Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. Were proud to be at the forefront of developing new and exciting ways to support the nations health too, helping patients to maximise their wellbeing and live life to the full.When youre part of the Practice Plus Group team, you dont just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. Well help you be the best you can be.If you'd like to learn more, please contact Valentin onvalentin.baciu@practiceplusgroup.com
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.
Job description
Job responsibilities
JOB SUMMARY
You will be responsible for assessing callers with a wide spectrum of clinical conditions; advising them on home care management, next steps and referring them on to further care when appropriate. The computer-based clinical decision system will facilitate and support the advice given.
IUH / NHS 111 clinical advisors are required to work as part of a multidisciplinary team within the service provided by providing high-quality, evidence-based healthcare to the immediate needs of the patient.
You will demonstrate a commitment to a high-quality service, excellence in clinical practice and continuous professional development, which are all integral to the role and the development of the service.
Principal duties and responsibilities:
1.0 Call Handling
Receive requests for assistance, treatment or care at IUH / NHS 111 call centres. This includes front-ending of calls, clinical validation and assessment and provision of support and advice to other call-handling staff (via clinical advice line).
Interact with individuals using telecommunications. You will manage the calls in a controlled, professional and courteous manner, treating all patients with compassion, empathy and respect. You will receive calls from patients, carers, colleagues, other healthcare professionals and undertake an assessment of presenting concerns using a CDSS.
Communicate effectively in a healthcare environment with colleagues as well as callers to the IUH / NHS 111 service. You will need to adjust the way you communicate to fit their knowledge and deal with callers with empathy and understanding. You will accurately record and check or amend details on the call logging computer system as well as verifying caller responses.
Assess an individuals health status, using clinical knowledge, probing and advanced communication skills in order to make decisions on the most appropriate action and provide effective homecare advice to callers. You will facilitate the patient pathway through primary, secondary, community and tertiary care. This may need you to retrieve and reconcile information about an individuals medication escalating appropriately as necessary.
Communicate risks to health, wellbeing and safety to a range of individuals and advise how the risks can be prevented, reduced or controlled - ensure safe and effective evidence-based healthcare advice is offered, using a CDSS or another clinical support system. Use negotiation skills when necessary to establish agreement with patients on appropriate course of action to take for level of care determined. Where possible assist patients in the correct use of primary care and emergency care services and other healthcare related organisations.
Support the safeguarding of individuals following local protocols and standards. You will relate to others in ways which support rights, inclusion and wellbeing of individuals, supporting individuals to keep themselves safe.
Contribute to the effectiveness of teams. Work as part of a multi-disciplinary team, actively contributing to service improvements where appropriate. You will assist new members of staff, and provide appropriate clinical advice and support to colleagues on care practices, delivery and service development within your scope of practice. Provide cover for sickness, bank holidays, annual leave of other health advisors and work flexibly across sites as required by the service.
Person Specification
Qualifications
- Qualifications Registered nurse or mental health nurse (NMC) or registered paramedic (HCPC), pharmacist (HCPC) or physiotherapist (HCPC)
- Experience Significant post-registration training/consolidation and experience in at least 2 healthcare settings or specialities (one must be general adult care)
- Experience of working in a multiprofessional/multiagency environment.
- Understanding of patient management in primary, secondary and tertiary care setting
- Training Commitment to continuous learning
- Proactively maintain knowledge of current developments in clinical practice
- Practical / intellectual skills Able to stay calm in the event of the unexpected and work under pressure
- Effective communication and negotiation skills
- Willingness to participate in service development
- Sound clinical decision-making capabilities ability to demonstrate critical thinking
- Awareness of accountability in clinical practice
- Effective time management and able prioritise work effectively
- Understanding of confidentiality issues and Data Protection Act Demonstrate interest in and ability to support, coach and mentor others Able to demonstrate initiative and motivation
Experience
- Registered Nurse or Paramedic with experience of working in Primary Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website.
Employer details
Employer name
Practice Plus Group
Address
Practice Plus Group
Catbrain Lane
Bristol
BS10 7TQ
https://practiceplusgroup.com/our-jobs/join-our-team/
- Company
- Practice Plus Group
- Location
- Bristol, United Kingdom BS10 7TQ
Hybrid / WFH Options - Employment Type
- Permanent
- Salary
- £22.39 - £28.00 an hour
- Posted
- Company
- Practice Plus Group
- Location
- Bristol, United Kingdom BS10 7TQ
Hybrid / WFH Options - Employment Type
- Permanent
- Salary
- £22.39 - £28.00 an hour
- Posted