1st Line Technical Support Agent

1st Line Technical Support Agent

Brief Overview of role / project:

We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities.

A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must.

Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues through to resolution.

A standard day can include liaising directly with on-site engineers to assist them in resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer.

For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function.

Mandatory Skills (Candidate must have all):

• Attention to detail with right first-time attitude.
• A motivated self-starter with a focus on processes.
• Experience working in a customer facing environment.
• Understanding of ITIL processes would be beneficial.
• Basic networking knowledge

Project People is acting as an Employment Business in relation to this vacancy.