Helpdesk Advisor

This is a fantastic opportunity for an enthusiastic candidate with a positive outlook to join a fast-growing company and become a key member of a busy Helpdesk team.

We are looking for an experienced Helpdesk advisor to join our highly skilled technical team who are responsible for managing and maintaining queries from business customers.

Responsibilities:

• Manage the Helpdesk system, ensuring all inbound support calls and emails are handled within agreed Service Level Agreements
• Support mobile systems for both the company and clients
• Provide technical support to field operatives and mobile device users
• Carry out Operating System re-loads, Stage Devices for deployment
• Provide quality and assurance for our customers
• Be an ambassador for the team in all interactions with clients & business managers

Some knowledge of the following would be of benefit:

Android operating systems, SOTI MobiControl (or another MDM platform), Freshdesk (or other Customer support software packages)

Requirements:

• Warehouse Management or ERP systems, WiFi Infrastructure.
• Demonstrable interest in Technology and IT
• Excellent spoken and written English
• Good organisational and fault-finding skills

Hrs - Monday to Friday 8:30am – 5pm in Avonmouth

If you are looking for a Helpdesk role in a welcoming and friendly business then please send your cv through now.