Digital Support Apprentice
As an apprentice Digital Support Technician, you’ll help our external and internal users make the most of cutting-edge digital technologies. As the first point of contact, you'll provide exceptional support to some of the UK's largest companies.
Role
- Responding to technical support queries through a range of communication channels.
- Identifying customer needs and assist them in using specific features.
- Analysing and reporting data to diagnose product malfunctions and providing feedback to relevant teams.
- Conducting analyses on requests, responses, and feedback to identify trends and understand client pain-points.
- Transforming complex data into understandable insights.
- Contributing to the ongoing improvement of your team's processes.
- Resolving a range of issues using suitable tools and technologies.
- Assisting new clients with onboarding, training, and certifications.
Training
- Level 3 Digital Support Technician apprenticeship standard delivered via virtual learning platform sessions.
- With support from specialist trainers and 121 skills coach and our learning platform "Aptem" complete learning on program. IT Vendor training will also be provided.
- Level 3 Digital Support Technician qualification.
- Numerous routes of progression throughout the business.
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- PARETO LAW LIMITED
- Working Week
- Monday - Friday, 09:00 - 17:00.
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Sunday, 30th June 2024
- Start Date
- Wednesday, 3rd July 2024
Desired Skills
- IT skills
Qualifications
- English & Maths GCSE or equivalent, grade C or Level 4 and above (Essential)
About the Employer
RANDSTAD GROUP UK
Randstad is the world's largest recruitment agency who are now looking for a Digital Support Apprentice to join their team in a remote position.
- Company
- RANDSTAD GROUP UK
- Location
- Randstad, 10 Throgmorton Avenue, London, England
Hybrid / WFH Options - Employment Type
- Advanced Apprenticeship
- Salary
- £13,000.00
- Posted
- Company
- RANDSTAD GROUP UK
- Location
- Randstad, 10 Throgmorton Avenue, London, England
Hybrid / WFH Options - Employment Type
- Advanced Apprenticeship
- Salary
- £13,000.00
- Posted