IT Support Apprenticeship

Main Duties and Responsibilities: IT Resource Provision To take responsibility for the successful delivery of hardware-related tasks: • Helping staff to set up ICT equipment including laptops and projectors, amplifiers and interactive whiteboards • Maintenance tasks, e.g. upgrading and maintaining staff laptops, desktops, cleaning equipment, replacing toner and drum cartridges in printers • Routine tasks, e.g. filling printers with paper, monitoring equipment loan system, daily setup of ICT rooms • Fault-finding operations, e.g. resolving hardware faults, clearing printer jams, liaise with external support agencies as required, e.g. RM, Capita, HP, Dell, Tasc Software and Cunninghams to resolve faults speedily • Installation and setup of new equipment e.g. laptops, desktops, projectors, digital cameras, scanners, printers, video editing equipment • Support staff and students in use of ICT resources e.g. laptops, projectors, digital cameras, camcorders and biometric systems • Support staff and students with the virtual server environments and online systems including O365 To take responsibility for the successful delivery of software-related tasks: • Installation, configuration of new/upgraded software • Produce user guides and offer training and ad-hoc instruction to staff users • On-going software monitoring and maintenance e.g. internal internet filtering software ICT Support • To maintain a logging system for support requests from staff/pupils • To ensure support calls with external support companies for both hardware and software issues are logged, and resolving issues with external support engineers • To ensure technical assistance is provided at extra-curricular events • Manage printing resources across the Academy • Create new user accounts and assign appropriate permissions • Assign staff and pupil passwords • Provide support to the Academy in its use of media, from recording classes and events • Maintain inventories, asset and security mark ICT equipment • Support evening events at the Academy • Ensure all desktops, laptops, visualisers and projectors are working and well maintained • Carry out daily audit checks on equipment ensuring whole school is completed weekly

• Communication skills
• IT skills

• English and Maths GCSE or equivalent, grade 4 (Desired)