Apprentice Customer Support Advisor
Role
When AppHub’s customers have questions they will contact you in Customer Support. As Junior Customer Support Advisor you will help people quickly and as expertly as possible. This requires a logical brain and the ability to think on your feet using your thorough knowledge of the products.
What you’ll do:
● Responding to inquiries via live chat and calls
● Owning your customer’s enquiry from initial live chat to diagnosing the customer’s problem and updating the customer throughout.
● Escalate complex issues to senior members and developers by logging support tickets.
● Creating accurate instant set-ups via live chat, sharing product tours and help articles.
● Enhancing our support centre by creating Help Articles and adding new documentations to the internal support bots and quick replies.
What you’ll need:
● Customer service experience preferred
● Interest in tech beneficial
● GCSE’s in English and Maths
● Good communication skills
● Confident with typing skills
Training
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 Software Development Technician qualification, with training in how to:
· Write simple code for discrete software components following an appropriate logical approach to agreed standards
· Apply appropriate secure development principles to specific software components
· Develop user interfaces as appropriate to the type of component being developed
· Apply industry standard approaches for configuration management
· Functionally test that the deliverables for that component have been met or not
For a full list of programme modules visit: velocity-academy.co.uk
The role offers long term security and the opportunity to progress into a permanent position.
- Apprenticeship Standard
- Software development technician (level 3)
- Training Provider
- VELOCITY 1st LIMITED
- Working Week
- Monday to Friday, 9am to 5pm
- Expected Duration
- 15 Months
- Positions Available
- 1
- Closing Date
- Friday, 24th May 2024
- Start Date
- Monday, 27th May 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- 5 GCSE's including English & Maths GCSE or equivalent, grade A*-C/9-4 or equivalent (Essential)
About the Employer
- Company
- REVIEWS.IO LTD
- Location
- 29-35 Foresters Building, St Nicholas Place, Leicester, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £13,000.00
- Posted
- Company
- REVIEWS.IO LTD
- Location
- 29-35 Foresters Building, St Nicholas Place, Leicester, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £13,000.00
- Posted