3rd Line Support Engineer
3rd Line Support Engineer
Our higher education Client is currently seeking a highly skilled and experienced Senior Systems Engineer to join our talented team. As a 3rd Line Support specialist, you will play a crucial role in providing advanced technical support and troubleshooting for our clients' IT infrastructure. This role requires a deep understanding of VMware and Azure technologies, along with a passion for delivering superior service and driving continuous improvement.
Key Responsibilities:
- Provide expert-level support for complex technical issues related to VMware virtualization platforms and Azure cloud services.
- Troubleshoot and resolve escalated incidents and problems, ensuring timely resolution and minimal impact on business operations.
- Collaborate with cross-functional teams to design, implement, and optimize VMware and Azure solutions tailored to clients' specific requirements.
- Proactively identify opportunities for automation, optimization, and enhancement of IT infrastructure to improve efficiency and reliability.
- Document technical procedures, configurations, and best practices to facilitate knowledge sharing and ensure consistent service delivery.
- Stay abreast of emerging technologies and industry trends, continuously expanding knowledge and skills to maintain a competitive edge.
Key skills
- Expertise in VMware vSphere, vCenter, and related products, with proven experience in designing, deploying, and managing virtualized environments.
- Proficiency in Microsoft Azure services, including Azure Virtual Machines, Azure Active Directory, Azure Networking, and Azure Storage.
- Solid understanding of networking concepts, protocols, and technologies, including TCP/IP, DNS, DHCP, VPN, and VLANs.
- Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues and implement effective solutions.
- Excellent communication and interpersonal skills, with a customer-centric approach and the ability to interact professionally with clients and colleagues.
- Relevant certifications such as VMware Certified Professional (VCP) and Microsoft Certified: Azure Administrator Associate (AZ-104) are desirable.
If you are interested in this role and would like to understand more then please click apply.
- Company
- Red King Resourcing
- Location
- Oxford, Oxfordshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £35000 - £45000/annum
- Posted
- Company
- Red King Resourcing
- Location
- Oxford, Oxfordshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £35000 - £45000/annum
- Posted