IT Field Engineer

IT Support Engineer

As an IT Support Engineer with DBS clearance, you will play a crucial role in delivering on-site technical support and troubleshooting to our clients. Your expertise in IT systems, hardware, and software will enable you to provide top-notch support.

Key Responsibilities:

• Provide on-site technical support and assistance to clients, resolving hardware, software, and network issues in a timely and efficient manner.
• Install, configure, and maintain IT systems, including desktops, laptops, printers, servers, and networking equipment, to ensure optimal performance and reliability.
• Troubleshoot and diagnose technical problems, perform root cause analysis, and implement effective solutions to minimise downtime and disruptions.
• Collaborate with internal teams and third-party vendors to escalate and resolve complex technical issues, ensuring timely resolution and customer satisfaction.
• Document support activities, including troubleshooting steps, resolutions, and system configurations, to maintain accurate records and facilitate knowledge sharing.

Key Skills & Experience

• Proven experience in IT support and troubleshooting, with a focus on hardware, software, and networking solutions.
• DBS clearance is mandatory due to the nature of the role.
• Strong technical skills in desktop operating systems (Windows, macOS), Microsoft Office Suite, hardware peripherals, and networking technologies.
• Excellent problem-solving and analytical abilities, with the capacity to quickly assess and resolve technical issues under pressure.

If you're a motivated IT professional with DBS clearance and a passion for providing exceptional technical support, we want to hear from you! Apply now with your CV.