2nd Line Technical Analyst

Red Recruitment is recruiting a 2nd Line Technical Analyst to join our client an IT specialist, who delivers Managed IT Support and Services to businesses. This role offers an exciting opportunity for an experienced individual to join the growing team.

The salary for this position is £28,000 - £35,000 per annum and is in North Bristol.

Benefits and Package for a 2nd Line Technical Analyst:

• Salary: £28,000 - £35,000 per annum
• Hours: Full-time
• Contract Type: Permanent
• Location: Almondsbury, Bristol
• Flexible working
• Career development opportunities
• Extensive training
• Fun social events
• Great work-life balance
• Great office culture
• Free Friday lunch, breakfast, drinks fridge, pick n mix
• 25 days annual leave and bank holidays

Key Responsibilities of a 2nd Line Technical Analyst:

• Supporting clients via the support system, ensuring the ticketing process is followed and the client is kept informed
• Diagnosing of support cases with the help and support of the rest of the team
• Maintaining client networks using the proactive support tools
• Managing new workstation builds and user setups
• Engaging in technical projects, including meeting clients and delivering onsite time with the team
• Working with the team to implement policy and procedure
• Managing client documentation
• Helping train and develop junior team members

Key Skills and Experience of a 2nd Line Technical Analyst:

• You should have a minimum of 3 years' experience in 1st/2nd line support
• Good troubleshooting and problem solving skills is required
• Office 365 administration and troubleshooting skills is required
• You need to be professional, with a friendly and approachable manner
• Network and Firewall knowledge and troubleshooting is required

If you are interested in this position and have the relevant skills required, please apply now!

Red Recruitment (Agency)