1st Line Support

• Job Type: Full-time, Hybrid (2 days in the office)
• Location: Nottingham
• Salary: £51k - £55k

An exciting opportunity has arisen for a skilled ICT Manager to lead a dynamic ICT team within a forward-thinking organisation in Nottingham. The role is hybrid, requiring two days a week in the office, and offers a competitive salary. The successful candidate will ensure the ICT team has the necessary skills and resources to deliver a first-class service to users and will be responsible for overseeing the ICT Service Desk, Infrastructure team, and ICT project support.

• Lead and develop a high-performing ICT team, providing direction and resources for exceptional service delivery.
• Drive improvements in customer experience and operational efficiency through the adoption of emerging technologies.
• Manage ICT contract procurement processes and maintain a thorough understanding of equality issues in employment and service provision.
• Exhibit strong leadership qualities, including team development, communication, and motivational skills.
• Work autonomously while leading the team and influencing senior management.
• Negotiate with internal customers and external suppliers to achieve organisational goals.

• Significant experience managing an integrated ICT function at a senior level within a complex organisation.
• Financial management skills, including budgeting, procurement, and contract management.
• Ability to present complex technical proposals to a non-technical audience.
• Proven project and programme management experience.
• Visionary leadership in creating and implementing an ICT strategy that delivers measurable change.

• ITIL Qualification.
• Prince2 Qualification.
• Management Qualification.
• Graduate level qualification (or equivalent higher education).

• Competitive salary package.
• Hybrid working model for work-life balance.
• Opportunity to lead innovative projects and make a significant impact.
• Be part of an organisation that values innovation and trust.

If you are motivated by challenge and wish to join a team that fosters growth and innovation, please apply online today with your updated CV and a cover letter detailing your suitability for the ICT Manager role.