Application Support Analyst

Application Support Analyst

Location: Dublin

Salary: DOE

We are seeking to hire an Application Support Analyst on behalf of our client, a global healthcare services firm. You will be responsible for providing Level 1 & 2 support services for my client's service offerings and products.

Duties:

• Handling all customer enquiries and complaints via inbound and outbounds calls
• Provide first line support on a rotational basis
• Investigate, diagnose, troubleshoot and resolve issues/problems concerning deployed products
• Utilising ticketing systems
• Reporting to Application Support Lead regarding support efficiency and issues affecting the utilisation of Soteria
• Understanding Soteria as a product to optimise customer support
• Maintaining Compliance with business processes and policies
• Supporting the implementation of Soteria at client sites
• Developing strong knowledge of used Software applications including configuration, mapping and new releases

Requirements:

• Professional experience of software deployment and implementation, ideally within the healthcare domain
• Experience in product or service support to customers
• Experience with Jira or a similar software is a distinct at advantage
• Experience with Freshdesk and Word/Excel

If you're interested in this position, apply through the link provided or send your CV to (url removed)

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