Claims Handling Administrator Apprentice - £20,000 per annum

The Claims Handling team provides outsourced managed claims service handling professional indemnity schemes on behalf of leading insurers. The team provided significant value to the wider RPC law firm through the provision of referrals and is an important aspect of the firm’s insurance business and future strategy.

As a Team collectively, you will be responsible for building and shaping the team for the future, embedding principles of lean and efficient working, and establishing the culture, values and behaviours that make for an attractive and varied legal career.

The main responsibilities will be assisting team members with administrative tasks including:

• Opening new matters and inputting data into the claims management system
• Sending acknowledgements
• Conducting conflict searches
• Assisting with diary management
• Ensuring that all basic administrative tasks are completed accurately and timely, i.e. filing, scanning, making / receiving telephone calls, dealing with enquiries etc.
• Dealing with financial matters, for example arranging and processing payments, dealing with billing and accounts queries, recording and updating financial information etc.
• Capturing and collating required Management Information - for performance management, client reporting, Service Level Agreements etc.
• Liaising with insurers and brokers to request full policy information
• Ensuring policies, proposal forms and schedules are properly filed
• Management of centralised mailboxes
• Providing excellent customer service at all times

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working

• English GCSE or equivalent, grade 9-4/A*-C or above (Essential)
• Maths GCSE or equivalent, grade 9-4/A*-C or above (Essential)