Field Service Technician

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We are actively building diverse teams and welcome applications from everyone

Role: Field Service Technician
Located: Field Based- East Midlands
Package: Competitive pay, plus company vehicle, bonus and excellent company benefits

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

What you will be doing

• To provide a technical service to customers, including installation, maintenance and repair of our flagship products. To ensure customers receive a satisfactory service in line with agreed service level agreements
• To maximise revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties.
• Management and control of vehicle/site stock, to improve first time fix levels to customers, and to minimise stock losses and product downtime.
• Ability to work on a rotating shift pattern which includes days, evenings and weekends inc Bank holidays.
• Ability to work well within a close team environment which includes the customer.
• Ability to work under pressure to agreed timescales

You will ideally have

• Excellent knowledge of electrical/ mechanical engineering,
• Experience with high end Commercial Print customers,
• Experience with high end Cutsheet products and/or Ink Jet based solutions,
• Good product knowledge, inc pre/post equipment,
• Proven fault-finding technique,
• IT literate,
• Excellent Interpersonal and customer handling skills,
• Excellent knowledge of Company Service procedures.